Desktop Support Engineer

Indomindanao Trading W.L.L. is a diversified business company specializing in import, export, and distribution services across the Gulf region. The company focuses on reliable operations, strong client relationships, and efficient delivery of quality products.

Job Description

Indomindanao Trading W.L.L. is looking for a dedicated and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for providing exceptional support to customers by handling inquiries, resolving concerns, processing orders, and maintaining positive client relationships.

As a Customer Service Representative, you will play an important role in ensuring customer satisfaction while supporting the company's import, export, and distribution operations throughout the Gulf region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Process customer orders, quotations, and service requests accurately.
• Resolve customer complaints and provide appropriate solutions while ensuring a high level of customer satisfaction.
• Maintain accurate customer records and update information in the company's CRM or internal database.
• Coordinate with the sales, logistics, and operations teams to ensure timely order fulfillment and delivery.
• Monitor customer orders and provide updates regarding shipment status and delivery schedules.
• Handle returns, exchanges, and after-sales support in accordance with company policies.
• Prepare customer service reports and assist with administrative tasks when required.
• Build and maintain strong relationships with clients through excellent communication and professional service.
• Support continuous improvement initiatives to enhance customer experience.

Qualifications

• High school diploma or equivalent required; a diploma or bachelor's degree in Business Administration, Customer Service, Communications, or a related field is preferred.
• Minimum of 1–2 years of experience in customer service, client support, sales support, or a related role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer relationship management skills.
• Proficiency in Microsoft Office Suite; experience with CRM systems or ERP software is an advantage.
• Strong problem-solving, organizational, and multitasking abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High level of professionalism, patience, and attention to detail.
• Arabic language skills are considered an advantage but are not required.

Preferred Skills

• Experience in the trading, import/export, logistics, or distribution industry.
• Strong conflict resolution and negotiation skills.
• Excellent time management and organizational abilities.
• Ability to remain calm and professional under pressure.
• Customer-focused mindset with a commitment to delivering outstanding service.
• Willingness to learn new systems and continuously improve skills.

If you are passionate about providing exceptional customer service and enjoy working in a dynamic business environment, we encourage you to apply and become part of Indomindanao Trading W.L.L., helping us deliver excellent service and build lasting customer relationships across the Gulf region.

الراتب المدفوع: BD٢٠٫١٠٠ لكل ساعة

موقع العمل: على الطريق