Deskside Support Engineer

Job Title: Deskside Support Engineer

Location: Bangkok, Thailand – Onsite

Language requirement – Proficient in English and Thai

Job Summary

Deskside Support Engineer serves as the critical, hands-on IT backbone, ensuring seamless operation of employee workstations, peripherals, and software. They provide on-site or remote troubleshooting, hardware/software installation, and network connectivity support. They handle user requests, document issues in ticketing systems, and ensure security compliance.

Key Responsibilities

Troubleshooting \& Support: Resolving hardware, software, and network issues for end-users.

Installation \& Configuration: Setting up, configuring, and upgrading desktop systems, laptops, printers, and scanners.

Ticket Management: Recording, updating, and documenting technical issues in IT Service Management (ITSM) tools like Remedy or HP Service Center.

User Management: Assisting with user onboarding by setting up workstations and configuring profiles.

System Maintenance: Performing proactive maintenance, such as OS updates, antivirus installation, and patch management.

Data Management: Managing data backups and recovery for users.

Essential Skills:

Customer Service: Strong communication skills to assist employees with varying technical backgrounds.

Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues.

Time Management: Ability to prioritize urgent support requests and multitask.

Work Environment: Candidate need to work on-site, providing in-person support

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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