Data Analyst

Company Description
Eco Drive Driving Institute is a Dubai-based driving school focused on redefining driving education and developing a new generation of safe, responsible drivers. Located in Dubai Industrial City, we offer one of the largest yard training centers in the area, supported by advanced technology and artificial intelligence. We emphasize sustainable and eco-friendly practices while ensuring enjoyable, high-quality learning experiences. As we continue to grow, we are looking for talent to contribute to the future of driving education in the UAE.

Role Summary
We are seeking a detail-oriented Data Analyst to ensure the smooth flow of operational data and a seamless experience for our learners. In this role, you will monitor data synchronization between internal platforms, reconcile records to prevent scheduling disruptions, and track the end-to-end customer journey to identify areas for improvement.

You will work cross-functionally with various teams to resolve discrepancies and provide actionable insights that enhance service quality and operational efficiency.

Key Responsibilities

• Data Reconciliation: Monitor daily operational data flows and ensure accurate synchronization between internal scheduling systems and external platforms to prevent service disruptions.
• Quality Assurance: Proactively review upcoming schedules, identify missing or incorrect records, and take corrective action to maintain data integrity.
• Reporting: Prepare daily and weekly exception reports highlighting discrepancies, root causes, and corrective actions taken.
• Issue Resolution: Investigate operational failures, coordinate with relevant internal teams, and follow up until issues are fully resolved.
• Customer Journey Monitoring: Track the end-to-end learner experience across all touchpoints, from registration to completion.
• Pain Point Identification: Identify recurring friction points in the customer journey and recommend process improvements to reduce delays and complaints.
• Data Validation: Ensure reporting accuracy and data quality across all departments, supporting management with timely operational insights.
• Process Improvement: Analyse recurring operational issues and propose system or process enhancements to minimize repeat errors.

Qualifications \& Requirements

• Experience: 2 to 4 years in an operations, data analysis, or customer journey role within a service-oriented industry (experience in education, training, or automotive sectors is a plus).
• Analytical Skills: Strong ability to interpret data, identify patterns, and propose practical solutions.
• Technical Proficiency: Advanced proficiency in spreadsheets (Excel or Google Sheets) and familiarity with reporting dashboards or CRM systems.
• Attention to Detail: High level of accuracy when handling large volumes of data.
• Communication: Strong verbal and written communication skills to coordinate across multiple departments.
• Problem-Solving: Proactive approach to identifying issues before they escalate.
• Flexibility: Ability to work in a fast-paced operational environment and handle shifting priorities.

Compensation \& Benefits

• Salary Package: AED 4,000.00 (All-inclusive).
• Opportunity to work with advanced technology in the education sector.
• Be part of a growing, innovative organization in Dubai.
• Multicultural and dynamic work environment.

Pay: AED4,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Data analytics: 2 years (Required)

Work Location: In person