Customer Support Agent – Airline Industry - Lisbon - Native European Portuguese

Start Date: June 3rd

Location: Office-based in Lisbon

Language mandatory: Native European Portuguese speaker + B2 English.

"Do you enjoy helping people and working in an international environment? Join a leading European low-cost airline company and become part of a dynamic customer support team in Lisbon."

Your Role: as a Customer Support Agent, you will assist customers throughout the after-sales journey, ensuring a smooth and positive travel experience.

Main Responsibilities:

· Manage flight reservations, including bookings, changes, and cancellations;

· Provide customer support via chat and social media platforms;

· Handle back-office tasks related to ticket issuing and reservation management;

· Deliver accurate and timely information to customers;

· Ensure a high level of customer satisfaction through professional and empathetic communication;

· Understand customer needs and provide effective solutions.

Requirements:

· Native European Portuguese speaker;

· English level B2 minimum;

· Minimum 6 months of experience in Customer Service;

· Experience with GDS systems (Amadeus, Galileo, or Sabre) is an advantage;

· Previous experience in travel or tourism is a plus;

· Excellent communication and interpersonal skills;

· Availability for rotational schedules.

Schedule:

· Rotational shifts from Monday to Sunday;

· Working hours between 08:00 and 20:00;

· 2 rotational days off per week.

What We Offer:

· 6-month renewable contract;

· Base salary: 1,073€ gross/month;

· Performance bonus up to 150€ gross/month;

· Meal allowance: 7.63€ net per working day;

· Health insurance upon monthly payment.

Apply now and start your journey with one of Europe’s top airline companies!

Job Type: Full-time

Pay: 1,000.00€ - 1,100.00€ per month

Work Location: In person