Customer Support Agent Airline Industry Lisbon Native European Portuguese

Start Date: June 3rd - Office-based in Lisbon - Language mandatory: Native European Portuguese speaker and B2 English.

Do you enjoy helping people and working in an international environment? Join a leading European low-cost airline company and become part of a dynamic customer support team in Lisbon.

Your Role: as a Customer Support Agent, you will assist customers throughout the after-sales journey, ensuring a smooth and positive travel experience.

Main Responsibilities:

Manage flight reservations, including bookings, changes, and cancellations;\

Provide customer support via chat and social media platforms;

Handle back-office tasks related to ticket issuing and reservation management;

Deliver accurate and timely information to customers;

Ensure a high level of customer satisfaction through professional and empathetic communication;

Understand customer needs and provide effective solutions.

Requirements:

Native European Portuguese speaker;

English level B2 minimum;

Minimum 6 months of experience in Customer Service;

Experience with GDS systems (Amadeus, Galileo, or Sabre) is an advantage;

Previous experience in travel or tourism is a plus;

Excellent communication and interpersonal skills;

Availability for rotational schedules.

Schedule:

Rotational shifts from Monday to Sunday;

Working hours between 08:00 and 20:00;

2 rotational days off per week.

What We Offer:

6-month renewable contract;

Base salary: 1,073eur gross/month;

Performance bonus up to 150eur gross/month;

Meal allowance: 7.63eur net per working day;

Health insurance upon monthly payment.

Apply now and start your journey with one of Europe s top airline companies!