Customer Support Agent – Airline Industry | Lisbon | European Portuguese

Do you enjoy helping people and working in an international environment? Join a leading European low-cost airline company and become part of a dynamic customer support team in Lisbon.

Start Date: June 3rd

Location: Office-based in Lisbon Your Role As a Customer Support Agent, you will assist customers throughout the after-sales journey, ensuring a smooth and positive travel experience.

Main Responsibilities: Manage flight reservations, including bookings, changes, and cancellations Provide customer support via chat and social media platforms Handle back-office tasks related to ticket issuing and reservation management Deliver accurate and timely information to customers Ensure a high level of customer satisfaction through professional and empathetic communication Understand customer needs and provide effective solutions.

Requirements: Native European Portuguese speaker English level B2 minimum Minimum 6 months of experience in Customer Service Experience with GDS systems (Amadeus, Galileo, or Sabre) is an advantage Previous experience in travel or tourism is a plus Excellent communication and interpersonal skills Availability for rotational schedules Schedule Rotational shifts from Monday to Sunday Working hours between 08:00 and 20:00 2 rotational days off per week.

What We Offer: 6-month renewable contract Base salary: 1,073€ gross/month Performance bonus up to 150€ gross/month Meal allowance: 7.63€ net per working day Health insurance upon monthly payment Apply now and start your journey with one of Europe’s top airline companies!

Please send your CV to: [email protected]

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Job Type: Full-time

Pay: 920.00€ - 1,150.00€ per month

Work Location: In person