Customer Success Manager (Thai & English Speaking)

Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.

Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.

Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.

Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.

We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.

What are the main responsibilities for this role?.

Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).

You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.

Advise the team on possible value add solutions to support the student.

Provide the global team insights into local cultural nuances and demands.

Keep up to date on student s progress, and report back to the team regularly.

Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.

What we are looking for?.

1-2 years experience in customer service, project management, account management or transferable role.

Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.

High level of resilience and ability to thrive in a fast-paced startup environment.

Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.

Outstanding organizational skills, with excellent written and verbal communication skills.

Collaborative, with an openness to give and receive feedback.

Why work for Crimson?.

Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.

Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.

Radical Candor is a feedback approach we live by.

We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Job skills required: Project Management, English