Customer Success Manager

AIApply is hiring a Customer Success Manager to join our team, fully remote across the United States.

AIApply builds AI tools that help millions of people find work faster: automated job applications, resume optimisation, interview preparation and job matching. We are a small, senior team shipping quickly to a very large audience, and this role has direct impact on whether people get hired.

About the role

You will own the relationship with our highest-value users and partners, driving onboarding, adoption and renewal while feeding insight straight back into the product roadmap.

What you will do

• Own onboarding and adoption for key accounts.
• Drive retention and expansion against clear targets.
• Run regular check-ins and business reviews.
• Be the internal voice of the customer.
• Resolve escalations quickly and transparently.
• Build scalable playbooks and help content.

What we are looking for

• 3+ years in customer success at a SaaS company.
• Excellent written and verbal communication.
• Comfort with data and CRM tooling.
• Calm under pressure and genuinely helpful.
• Experience with high-volume consumer or prosumer accounts.

Compensation and benefits

The salary range for this role is $85,000 - $120,000 + bonus. Final offers depend on experience and location within the United States. All employees receive equity, comprehensive health cover, a 401(k) match, generous paid time off, a learning budget and a home office stipend.

How we hire

Our process is deliberately short: a 30-minute intro call, a practical exercise or portfolio conversation relevant to the role, a team interview and a final conversation with a founder. We give a decision within a week of the final stage, and we give feedback either way.

Working at AIApply

We are remote-first with core collaboration hours across US time zones. We write things down, keep meetings rare and trust people to own outcomes. If you want to work on AI that changes something real for people rather than a demo, this is a good place to do it.

Responsibilities

Own onboarding and adoption for key accounts.

Drive retention and expansion against clear targets.

Run regular check-ins and business reviews.

Be the internal voice of the customer.

Resolve escalations quickly and transparently.

Build scalable playbooks and help content.

Qualifications

3+ years in customer success at a SaaS company. Excellent written and verbal communication. Comfort with data and CRM tooling. Calm under pressure and genuinely helpful. Experience with high-volume consumer or prosumer accounts.

Required

Must be authorised to work in the United States without visa sponsorship. Remote within US time zones.

Skills

• Customer success
• Onboarding
• Account management
• Retention
• CRM
• Escalation management
• QBRs
• Customer advocacy
• SaaS

Benefits

• Fully remote-friendly within the US
• Competitive salary and meaningful equity
• Medical, dental and vision covered
• 401(k) with company match
• Unlimited PTO with a 3-week minimum
• $2,000 annual learning budget
• Home office and hardware stipend