Customer Success Associate

Make Every Customer Interaction Count

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Join Hertz as a Customer Service Associate and become a key part of a team dedicated to delivering outstanding service and building customer loyalty.

In this role, you'll be more than a customer service representative. You'll be a customer advocate, a problem solver, and a leader in driving service excellence. If you thrive on helping others and want a career with growth opportunities, competitive pay, and great benefits, we'd love to hear from you. Why Join Hertz? Starting Pay: $21.50 per Hour. * Overtime Opportunities: + Eligible for overtime pay when approved. * Holiday Pay: + Earn 1.5x your regular pay rate for hours worked on designated holidays, plus holiday pay benefits. * Generous Paid Time Off: + Vacation accrual starting on day one. + Up to 40 hours of sick time. + 4 floating holidays. + 9 paid company holidays. * Employee Rental Discounts: + Up to 40% off standard Hertz rental rates. * Career Growth \& Development:* + Build leadership, customer service, and operational experience with a global industry leader.

What You'll Do:As a Customer Service Associate, you'll help create memorable experiences by:* Delivering exceptional customer service and resolving customer concerns with professionalism and care. * Building strong relationships with customers to increase loyalty and satisfaction. * Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives. * Analyzing customer feedback to identify opportunities for improvement. * Supporting and coaching team members on customer service best practices. * Assisting leadership in implementing action plans that improve customer satisfaction. * Promoting a positive, customer-focused culture throughout the location. * Ensuring compliance with company policies, service standards, and operational procedures.

What We're Looking For:* 3+ years of customer service experience. * Experience supporting operational and sales functions. * Strong communication and relationship-building skills. * Proven ability to influence and collaborate with others. * Excellent problem-solving and decision-making abilities. * Strong organizational and time-management skills. * A passion for delivering exceptional customer experiences. * Ability to thrive in a fast-paced, team-oriented environment.

Outstanding Benefits:Eligible employees may receive access to:* Medical, Dental, and Vision Insurance. * 401(k) with Company Match. * Company-Paid Life Insurance. * Paid Parental Leave and Adoption Assistance. * Employee Assistance Program for employees and their families. * Career development opportunities. * Employee discounts on rentals and more.

Build a Career Centered on Customer Experience

At Hertz, customer service isn't just a department, it's at the heart of everything we do. This is an opportunity to make a real impact, help drive business success, and develop valuable leadership skills while working for a company recognized around the world. If you're ready to turn your passion for customer service into a rewarding career, apply today and join the Hertz team.