Customer Service & Sales Specialist

Adventure Outdoors

About Us

Adventure Outdoors is a fast-growing outdoor retail, tours, and rentals company based in the Greater Vancouver Area. Our mission is to help people explore BC and Canada while promoting an active, healthy lifestyle.

This is an in-person at our Burnaby office.

Role Summary

We’re looking for a driven Customer Service \& Sales Specialist to own and scale our sales, inventory aquisition, and customer service across Shopify, email, and marketplaces. This role blends sales, customer service, ecommerce, supplier relations, and customer engagement, with strong growth potential in a fast-paced environment.

You should be highly organized, tech-savvy, and capable of working independently while executing across multiple areas of the business.

Key Responsibilities

• Manage customer accounts \& inquiries across Shopify, marketplaces, and in person
• Communicate with suppliers to fulfill orders and keep best selling inventory stocked
• Monitor analytics and provide regular performance reports
• Communicate with customers (quotes, follow-ups, inquiries)
• Coordinate appointments for installations and rental/order pick ups
• Assist with showroom maintenance
• Maintain brand consistency across all channels

Requirements (WIL Program Eligibility)

• Canadian citizen, PR, or refugee status
• Current post-secondary student

Core Skills

- Sales \& Customer Service

• Strong customer service and communication skills
• Basic sales ability, including identifying customer needs, recommending products, and closing sales
• Strong computer skills and ability to learn systems such as Shopify, email, POS, and order-management tools
• Good organization and attention to detail, especially for orders, quotes, appointments, and vehicle fitment information
• Ability to multitask and prioritize in a fast-paced retail environment
• Strong problem-solving skills and ability to handle customer concerns professionally
• Ability to work independently and as part of a team
• Reliable, punctual, and able to follow through on customer requests
• Willingness to learn detailed product and vehicle compatibility information

- Supplier Relations \& Inventory Procurement

• Managing inventory levels and ordering low qty best sellers
• Maintaining strong supplier relations

- E-commerce \& Tech

• Shopify and marketplace experience strong asset
• Strong computer proficiency (Google Workspace, Canva, analytics tools)
• Experience with SEO, product content, and data management
• Utilizing AI to enhance and automate workflow

- Communication \& Operations

• Strong written and verbal communication
• Customer-focused mindset
• Organized, detail-oriented, and self-sufficient

- Assets (not required)

• Experience in ecommerce, digital marketing, or analytics
• Experience in sales \& customer service
• Knowledge of outdoor gear or related industry
• Experience with reporting, SEO, or campaign management

What We Offer

• Fast growth in a startup environment with real responsibility
• Mentorship from experienced digital operators
• Employee discounts (rentals + store pricing)
• Access to outdoor equipment and company events
• Equipment and tools may be provided

Compensation \& Structure

• Full-time (initial 3-month contract → long-term potential)
• Performance-based bonuses
• Entry-level with strong growth trajectory

Additional Note

High-potential candidates without formal experience may be supported with training and development resources.

Job Types: Full-time, Permanent, Fixed term contract, Seasonal
Contract length: 3 months

Pay: $19.00-$20.50 per hour

Expected hours: 27.0 – 40.0 per week

Benefits:

• Casual dress
• Company events
• Employee assistance program
• Flexible schedule
• On-site parking
• Work from home

Ability to commute/relocate:

• Burnaby, BC V5A 3H5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Due to changing consumer behaviour, AI utilization is key to understanding consumer buying journey and automating day to day tasks, how familiar are you with learning AI tools to automate your workflow and marketing tasks?
• Given the requirements of the Work Integrated Learning (WIL) Program, are you a current student of a post secondary institution (ex. college / university)? (Yes or No)
• Are you a Canadian citizen, permanent resident, or person whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment? (Yes or No)

**NOT on Student VISA or Work Permit**

Education:

• DCS / DEC (required)

Experience:

• Customer service: 1 year (preferred)
• E-commerce management: 1 year (preferred)
• Data analytics: 1 year (preferred)
• Retail sales: 1 year (preferred)
• Inventory management: 1 year (preferred)

Work Location: In person