Customer Service Representative/ Data Entry

Job Summary We are seeking a Customer Service Representative/ DATA Entry to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities * Receive and respond to inbound calls and emails * Use best practices in customer service techniques to develop rapport and build relationships with customers * Data entry for orders and quotes. Emailing quote or order acknowledgment * Attend trainings to maintain up-to-date skills and knowledge

Qualifications * High school diploma/GED * Previous experience as a Customer Service Representative or in a similar role is preferred * Comfortable using computers and customer management software * Excellent phone and verbal communication skills * Understanding of active listening techniques * Ability to work well with others under pressure