Customer Service Relationship Manager

Company Overview

SHEIN Star is a global investment company focusing on food and beverage, fast fashion, and the beauty industry.

Job Summary

Join SHEIN Star as a Customer Relations Manager to deliver exceptional service, resolve customer issues promptly, and enhance customer experience through data-driven insights and cross-department collaboration.

Responsibilities

Build and sustain positive relationships with existing clients to foster loyalty and satisfaction

Respond promptly and efficiently to customer inquiries across email, phone, and social media channels to ensure high-quality service

Analyze customer data to identify patterns and insights that inform improvements in customer relationship management strategies

Collaborate with marketing, sales, logistics, and product development teams to optimize the customer experience journey

Manage customer interactions, inquiries, and complaints across multiple channels to resolve issues effectively

Support customer retention initiatives by implementing customized marketing campaigns and loyalty programs

Monitor and evaluate customer feedback regularly to identify opportunities for product and service enhancements

Stay informed on industry trends and CRM best practices to continuously improve processes and customer engagement

Competencies and qualifications

Bachelor’s Degree in Business, or Diploma in Marketing, Communications, or a related field, or equivalent professional experience

Minimum 2 years of experience in a customer-facing role demonstrating strong problem-solving and time management skills

Proven track record of developing and executing customer relations strategies

Strong communication and interpersonal skills to collaborate effectively with internal teams

SHEIN Star is a global investment company focusing on food and beverage, fast fashion and beauty industry.