Customer Service Partner

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FDL Malaysia-Prai

Requisition ID: 56403

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If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com .

Sealed Air is looking for a Customer Service Partner in Penang! Based in our Fagerdala plant in Prai, the job scopes are:

To act as company's first point of contact with assigned key customers on customer service.

To process customer's purchase order \& prepare shipping documents.

To liaise with production planner on order acknowledgement, production schedule \& schedule changes.

To ensure on time process of activities such as customer order/re-scheduled, timely shipment \& billing.

To coordinate with Logistic Department on shipment \& delivery to the customers

To coordinate on customer goods return \& process the necessary documents such as temporary DO, Credit \& Debit notes

To handle customer enquiries \& complaints.

To manage customer stock level \& forecast loading

To monitor the performance of customer service officer and provide coaching when necessary

To prepare weekly and monthly sales report

To perform other tasks as assigned by superior.

Qualifications

At least SPM/Diploma in related field

At least 1-2 years of working experience in customer service/marketing/sales/administration activities

Good customer service, communication \& interpersonal skills

Good team player \& problem solving skills

Computer literate.

Requisition id: 56403

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability - it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.