Customer Service Executive

23 July, 2024

Full time DUTIES \& RESPONSIBILITIES

General Duties

• Adheres to established departmental policies \& procedures and initiates action, to attend patients, as per established procedures.

• Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.

• Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.

• Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.

• Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.

• Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents \& appointment slips.

• Guides patients to the proper clinic/patient’s room in coordination with the attending porter.

• Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.

• Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.

• Maintains departmental records and files and takes care of Department equipment.

• Participates in departmental meetings and related in-service educational programmers.

• Attends training courses related to new task, if required.

• Performs other duties as and when assigned

In Patient Department Duties

• Prepares pre-admission and admitting forms \& reports and facilitates room transfers.

• Files registration and makes appointments for the patients.

• Reviews Hospital admissions to ensure accurate financial \& biographical data, ensures proper procurement and maintenance of documentation into the Hospital records.

• Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.

• Notifies department head about admissions that do not meet the Hospital financial policy criteria.

• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.

JOB REQUIREMENTS

Education :

High School. Graduate of an accredited university preferred.

Experience :

2- 3 years experience as a receptionist of a reputed hospital/five star hotel. Must have sufficient experience in cash handling.

Other Skills

Technical Skills :

Good math skills. Familiarity with medical terminology

Administrative Skills :

Attention to details, Good telephone etiquettes, Fair knowledge of managing files / records, Team player Stress management and Time management skills

Soft Skills :

Good communication and Inter-personal skills.

Language Skills:

Expertise in written and spoken English and Arabic

Computer Skills:

MS Office (Word, Excel, Outlook) and Internet

Personal Attributes :

The incumbent must demonstrate the following personal attributes:

• honest and trustworthy
• cultural awareness and sensitivity
• sound work ethics
• presentable with good sense of personal hygiene

WORKING CONDITIONS

• Works indoors throughout the shift in temperature controlled, clean, well light and pleasant surroundings.
• May involve long periods of sitting; telephone and in front of a computer screen. Occasionally stands and walks short distances; bend, stoop and reach to perform routine job tasks.
• Requires the ability to work under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public

Job Category: Support Functions