Customer Service Executive

RoleIn this role based in Fiorano, Italy, you will be in charge of customer relationship management, from ordering to invoicing. This is a fixed-term role until December 2027.

Responsibilities Front office procedure * Welcome the truck drivers and provide them with the Site Security Rules * Contact with forwarders (including import/export documentation) * Purchase orders creation * Enter orders in SAP * Track orders to billing * Respond to customer requests (delivery time, invoicing, disputes, etc.) * Support the team in case of workload Support for month end closure procedure

Requirements

• Previous experience in a similar role (order management, customer service, etc.)
• Logistics for customer service experience including with billing-shipping
• Knowledge of SAP, Salesforce, and Microsoft programs
• Experience in maintaining good communication and relationships with with customers and other teams (sales, factories, amongst others)
• Fluent in English and Italian
• Rigor, autonomy
• Dynamism and problem solving Team spirit and mutual assistance

As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.

In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.#LI-DNI