DB Golf Center is looking for a Customer Service / Admin Assistant to join our Team

We are seeking a dedicated and customer-focused professional to ensure smooth scheduling, outstanding customer service, and efficient management of administrative tasks in an Indoor Golfing Facility.

Key responsibilities include:

• Provide administrative support to the team and director by handling special requests, projects, or urgent tasks as needed.

• Coordinate and manage lesson bookings, ensuring accurate and efficient scheduling for coaches and customers.

• Maintain accurate records of lesson schedules, customer interactions, and operational data.

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• ⁠Resolving customer complaints and issues effectively and efficiently.

• Foster positive relationships with customers to enhance satisfaction and promote loyalty.

• Support the smooth running of the indoor golf center, including equipment management and resource allocation.

• Ensure all areas of the facility are clean, organized, and fully operational

Qualifications:

• Strong communication skills

• Empathy, patience, problem-solving abilities

• Customer-centric mindset

• Familiarity with Microsoft Office

• Ability to adapt and handle ad hoc tasks with flexibility and efficiency.

Added Value:

• Marketing knowledge with marketing principles to assist with promotions and customer engagement.

• Fluency in written and spoken Chinese is an asset for supporting Chinese-speaking customers

• Familiarity and interest in Golf

Job Type: Full-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person