Customer Experience & Sales Support Corporate Clients(f/m/d)

Are you passionate about delivering exceptional customer experiences and driving operational excellence? As a Customer Experience \& Sales Support Specialist at Axpo Portugal, you will play a key role in managing corporate client journeys, ensuring smooth operations, and enabling effective collaboration between clients, Key Account Managers (KAMs), and internal teams. Join us to make a meaningful impact in a dynamic and innovative environment.

What you will do:

• Accompany corporate clients throughout their lifecycle, from sales acquisition and onboarding to ongoing operations.
• Act as the central point of contact for operational and process-related topics, ensuring effective coordination across internal teams.
• Support the sales process in collaboration with KAMs by managing information, documentation, and process execution.
• Optimize customer journeys, ensuring clear and consistent communications aligned with Axpo standards.
• Ensure proper customer onboarding, meeting contractual, operational, legal, and system requirements.
• Monitor customer experience and operational performance, identifying pain points, risks, and opportunities for improvement.
• Work closely with Operations, Commercial, IT, and Finance teams to define and implement corrective and preventive actions.
• Develop and maintain support tools (Excel, Power BI, automation solutions) to monitor customer lifecycle and create KPI dashboards.

• Contribute to continuous improvement of end-to-end processes, focusing on operational efficiency and customer satisfaction. What you bring \& who you are:

• Bachelor’s degree in Business Administration, Economics, Engineering, Information Systems, or similar fields.

• Professional experience in customer journey management, customer operations, or commercial process support; experience in the energy sector is a plus.
• Advanced knowledge of Excel (data analysis, pivot tables, automation) and good knowledge of Power BI (data modeling, dashboard creation).
• Exposure to process automation tools (e.g., VBA, Power Automate) is preferred.
• Solid understanding of the B2B sales cycle and customer onboarding processes.
• Fluent in Portuguese with a good command of English and Spanish.
• Strong customer orientation, communication skills, and a continuous improvement mindset.
• Analytical, structured, and results-oriented, with a high level of autonomy and organizational skills.
• Team-oriented and capable of cross-functional collaboration. About the team:

You will join a collaborative and dynamic team that values innovation, teamwork, and continuous improvement. At Axpo, we celebrate diversity and encourage every voice to contribute to our success.

Benefits:

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!

• Meal allowances
• Training courses

Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel. * Gym Coverage

Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym to keep you energized throughout the day * Health Insurance

We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.

Department Trading / Sales Locations Lisboa Contact Nuria Samperio Fernandez People Lead Talent Acquisition International – Human Resources