Key Responsibilities
1. Customer Service
- Handle customer inquiries through phone, email, WhatsApp, social media, or other communication channels.
- Provide accurate information about products, services, prices, orders, and company policies.
- Respond to customers professionally and within the required response time.
- Build positive and professional relationships with customers.
2. Complaints \& Problem Solving
- Receive and handle customer complaints professionally.
- Investigate customer issues and provide appropriate solutions.
- Escalate complex or unresolved issues to the relevant department or manager.
- Follow up with customers until their issues are resolved.
3. Order \& Request Follow-Up
- Follow up on customer orders, deliveries, appointments, or service requests.
- Coordinate with Sales, Operations, Warehouse, Finance, and other departments when required.
- Keep customers updated regarding order status and expected delivery times.
- Ensure customer requests are properly recorded and followed through.
4. Customer Records \& CRM
- Maintain accurate customer information and interaction records.
- Update customer requests, complaints, and follow-up activities in the CRM system.
- Ensure all customer cases are properly documented and closed.
- Maintain confidentiality of customer information.
5. Customer Retention
- Identify customer needs and provide suitable solutions.
- Follow up with customers to ensure satisfaction.
- Identify opportunities to improve customer experience and retention.
- Report recurring customer issues and feedback to management.
Work Location: In person
Arabic
Chinese
French
Russian
Spanish