Custody Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver our business and achieve long-term change.

Custody Officer - Waitemata

• Based in Waitemata
• 12-month Fixed Term contract
• Multiple Vacancies
• Starting Salary $74,748
• JR 5769011

E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mo te tunga | About the role

As a New Zealand Police Custody Officer, you will join our highly skilled and professional team to manage the health and safety of detainee's whilst they are in our custody and during transit.

This is an exciting opportunity to join our Custody Unit based in Waitemata. As a Custody Officer, you will manage and maintain the welfare of people detained in our care across our Custody Suites and Court Houses in the Waitemata District. Through an empathetic approach, you treat everyone in a dignified manner regardless of their circumstances.

Nga kawenga matua | Key Accountabilities:

• You will be able to uncover and collect information using your active listening and communication skills.
• You will be resilient when faced with adverse situations, maintaining composure, and working alongside team members to mitigate and de-escalate potential risk.
• You will work collaboratively with external stakeholders to ensure appropriate care and support for vulnerable detainees is available.
• In a fluid operational environment, you must be adaptable to change, remain vigilant to detainee needs and maintain high standards of professionalism that align with our business
• Demonstrate commitment to ongoing training.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

The successful applicants will have the following skills and attributes:

• Strong communication skills, both verbal and written.
• Resilience and perseverance, with the ability to de-escalate situations in a calm and professional manner.
• Strong attention to detail, accurate and precise, with the ability to record and prepare information such as statements for court.
• Duty of care, understanding the welfare, health, safety, and level of care required for detainees.
• Strong team player, reliable, trustworthy, flexible to work shifts, weekends, public holidays.
• Decisive, cool, calm, and collected, can think on your feet, using your initiative and work well under pressure.
• Good computer skills and are comfortable learning new systems, as you will be required to input and update data accurately in Police systems, accurate typing abilities are essential.

Whakaritenga motuhake | Special requirements

To be eligible to apply you must:

• Hold a full New Zealand Driver Licence
• Hold either NZ Citizenship, or Permanent Residency
• Be willing to complete psychometric testing
• Be physically fit and able to compete a fitness assessment as part of your recruitment process
• Be willing to complete a pre-employment Medical Assessment (including a drug test)
• Be able to work a variety of shifts (6:30am - 2:30pm / 2:00pm - 11:00pm / 10:00pm - 7:00am) including weekends and public holidays, on 6 days on, 4 days off rota.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Successfor further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/08-2023/custody_officer.pdf

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Tono inaianei | Apply now

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page and apply that way.

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful for the next stage of the recruitment process

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $74,748.00 and $78,129.00 dependent on skills and experience relevant to the role.

If you have any questions about this vacancy, please contact [email protected]

Advert closes at 5:00pm on Wednesday 1st July 2026

Applications will be reviewed and progressed through the process prior to the advert closing!

As a Custody Officer with NZ Police, you will manage and maintain the welfare of people detained in our care across our Custody Suites and Court Houses in the Waitemata District.