Crisis Response Analyst

Job Summary:

The Crisis Response Analyst is responsible for triage and quality assurance processes, in support of the Client’s Social Issues programs. This position is primarily responsible for operating the Crisis Response product, which enables the Client’s platform users to mark themselves safe during disasters. The Analyst will proactively monitor global events, gather and disseminate timely information, assess incidents according to the Client’s Standard Operating Procedures (SOPs), and activate and oversee all Crisis Response systems.

Job Description:

Monitor open source platforms to analyze global events and assess their impact on the Client’s assets and public users on the Client’s platform

Track forecasts and ongoing conflicts for natural and non-natural threats to the Client’s platform users using open source tools

Conduct damage assessments for natural and non-natural disasters

Communicate Safety Check activations to cross-functional partners in a timely manner

Prepare operational briefs for leadership

Develop forecast reports on emerging global threats

Identify potential questionable user content (e.g. misinformation) on Crisis Response pages, taking appropriate actions

Work on all other duties as assigned, including special projects related to operating procedures, workflow improvements, and crisis data analyses

Qualification:

Bachelor’s degree in Geosciences, Environmental science, Meteorology and Climate Studies, Geography, Political Science, International Relations, Crisis and Disaster Management

Demonstrated strength in analytical thinking, open source research, critical thinking, and problem solving, with excellent time management skills

Able to approach complex problems logically and maintain composure and professionalism in fast-paced, high-stress situations

Ability to write clear and concise incident assessments and reports

Capable of working both independently and collaboratively within a team, while effectively managing multiple competing priorities

Highly self-motivated and able to perform effectively with minimal supervision

Background in disaster response or other emergency/crisis management fields preferred

At least 2 years of experience with customer service background in a fast-paced environment preferred

Proficiency in statistical and data analysis, including coding skills for analytics and data processing (e.g., SQL, R, Python) preferred

Experience with geospatial analysis tools and techniques (e.g. ArcGIS) preferred

Working Hours and Location:

Marina area

12 hours rotational shift schedule

4 work days a week

Ability to perform shift work, including weekends and public holidays

SECURITY \& RISK SOLUTIONS PTE. LTD was founded in 2006. We started out as a provider of technical personnel for security hardware and access control systems. With our diligent and conscientious effort to fulfill our client's requirement, this gave rise to opportunities for SRS to offer wider scope of services.

We, have earned the trust of our clients through close cooperation and from our efforts to understand our clients' unique security concerns. This enables us to learn more about our clients' needs \& make SRS standout from other security providers.

Our Officers are experienced and equipped with skills in their respective field of expertise. Our senior management staffs are from the Police KINS unit, Security Command Unit of Singapore Police Force, United Nation Peacekeeping Unit \& Special Operations Force (Counter-Terrorism Unit) from the Singapore Armed Forces.