Corporate Distribution & Connectivity Trainee - Minor Hotels Eu&Am - Madrid

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe \& Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

We are looking for a highly technical-analytical, professional and results driven person that will help us in the GDS rate loading process, connectivity management support and assistance on resolution of incidents and queries. If you are highly motivated, energetic, enjoy back-office work and want to develop your career in one of the leading hotel chains in the world please contact us!

What will you do?

Assist with the correct rate loading and hotel content in all channels, including the GDS/HRS rate auditing. Assist in the implementation of any GDS or OTA enhancement, provide technical support, resolution of queries, etc. Help with Failovers \& Channel connectivity error reports and research by error typology. Assistance in resolution of incidents Direct contact with internal clients (Sales Dpt., Revenue Management, IT, Hotels, Distribution, etc.) and external clients (GDS providers, travel agencies / corporate account managers, OTAs, etc.).

What are we looking for?

EXPERIENCE

• It could be valuable to have worked in a hotel or travel agency.
• Knowledge of one or more GDS’s (functions and formats), as well as the travel industry.
• Knowledge of revenue management systems or online distribution is a plus but not a must!
• Good level of English both written and spoken.

QUALIFICATIONS

• Bachelor’s degree in Tourism or Hospitality.
• Technical and analytical skills.
• Professional user knowledge of Microsoft Office.

PREFERRED SKILLS

• Results driven and focus on detail
• Ability to spot and resolve problems efficiently
• Excellent management and organizational skills
• Experience of managing and developing people
• Ability to work on your own and as part of a team
• Excellent leadership, interpersonal and communication skills Why choose us?

At Minor Hotels Europe \& Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Are you looking for a new challenge? Apply now!

Minor Hotels Europe \& Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.