Compliance Resolutions Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.

About us

Te Tari Pureke - Firearms Safety Authority is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Te Tari Pureke delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

The Compliance Resolutions Officer is an integral role in ensuring regulatory and legislative requirements are met by our firearms licence community. The Compliance Resolutions Officer will support regulatory compliance and deliver a high-quality service the public deserve and expect.

Your contribution will build a culture of high performance which results in a team that is inclusive, innovative, agile, and passionate in meeting TeTari Pureke outcomes.

This role is based in Kapiti. The role is rotational and to meet the needs of Te Tari Pureke and your own development you may be rotated within the other teams which form Te Tari Pureke.

Key Accountabilities:

• Assess licence applications, permits and endorsements.
• Ensuring licence holders understand their responsibilities through education and intervention in order to improve compliance.
• Once trained, understand the application of improvement notices, prescribed conditions, warning letters, temporary suspensions, revocations, and refusals.
• Providing accurate and information and recommendations.
• Ensuring compliance activities are completed in a timely, efficient, and effective manner.
• Maintain accurate, and detailed records.

Our business hours are Monday to Friday from 0800 to 1600 hrs.

Working at Te Tari Pureke in NZ Police

• Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.
• We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function.
• Together we seek to continuously improve our approach across the firearms regulatory environment

Special requirements

• Previous service centre / phone-based experience is desirable, although not essential to application.
• Applicants need to be New Zealand Permanent Residents

This role is set at Individual Contributor level, you can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/05-2023/compliance_and_resolutions_officer_te_tari_pureke.pdf

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Apply Now

If this position sounds like you, click apply now. You will be required to submit an application form and a CV.

Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

If you have any questions about this vacancy, please contact [email protected]

Deadline for applications is 5:00 pm, Friday 3rd July 2026.

We encourage early applications, as this vacancy may close prior to the advertised closing date if a high volume of applications is received.