Commercial Account Manager

The Role

As ThoughtSpot's customer base across EMEA continues to grow, we are looking for an experienced Account Manager to join our team. The right candidate for this position will have a demonstrated history of leading and managing strategic enterprise customers across diverse markets and proven success selling software and services, preferably in the Business Intelligence, Data Warehousing, Analytics, or AI space. Ideally, you have experience leveraging data and AI-driven insights to drive customer growth, retention, and expansion across multinational organizations.

The ability to work independently in a fast-growing environment is essential. We also value the ability to evangelize an evolving, AI-powered platform that delivers measurable business value to both technical and non-technical audiences. Experience navigating complex regional organizations, managing cross-border stakeholders, and operating in a "first on the ground" capacity is a significant advantage.

What You'll Do:

The Account Manager will develop and manage a portfolio of enterprise and major customer accounts across EMEA, with a primary focus on customer growth, retention, and strategic expansion. You will lead the charge to drive adoption and business outcomes for designated customers, leveraging a consultative, data-driven approach.

• Manage complex account lifecycles across multiple countries and regions, owning renewals and expansions while driving a land-and-expand strategy
• Act as a consultative thought partner to customers, aligning ThoughtSpot's AI-driven analytics capabilities to strategic business goals and measurable outcomes
• Build and maintain executive relationships across regional and global stakeholders, navigating matrixed organizations and distributed decision-making structures
• Leverage generative AI and advanced automation to personalize customer engagement at scale, tailoring outreach, enablement, and account strategies across diverse customer environments
• Harness AI-driven insights to identify expansion opportunities, adoption gaps, and potential risks across your portfolio
• Utilize advanced analytics to inform account planning, forecast growth, and develop differentiated value propositions for each customer
• Partner closely with Solution Consultants, Professional Services, Customer Success, Product, and Leadership teams to execute coordinated, data-informed account strategies
• Collaborate effectively across multiple EMEA markets while ensuring alignment with global customer initiatives and corporate objectives
• Maintain strategic oversight of assigned accounts, ensuring engagements achieve intended business outcomes and measurable ROI
• Deliver impactful Executive Business Reviews and enablement sessions, using data and AI insights to communicate value and business impact
• Continuously refine engagement strategies by leveraging AI-powered analytics on customer usage, engagement trends, and success metrics
• Experiment with emerging technologies, including conversational AI, predictive analytics, and autonomous agents, to enhance customer engagement and scale impact
• Travel as needed throughout the EMEA region to support strategic customer relationships and business objectives

What You Bring:

• Proven track record of expanding relationships and driving revenue growth within complex enterprise accounts across EMEA markets
• Experience managing and closing large-scale renewals and expansion opportunities in multinational organizations
• Experience leveraging AI, automation, or advanced analytics to drive customer engagement, retention, and growth strategies
• Demonstrated success managing geographically distributed stakeholders across technical, business, and executive levels
• Strong consultative mindset with the ability to map customer needs to strategic, outcome-based solutions
• Experience navigating diverse cultural, commercial, and regulatory environments across EMEA
• Excellent communication, presentation, and relationship-building skills with the ability to influence senior decision-makers
• Ability to navigate complex organizations and drive mutually beneficial, data-backed account plans
• Passion for helping customers solve business challenges through modern data, analytics, and AI platforms
• Strong business acumen, curiosity, and commitment to continuous learning, particularly within evolving AI and analytics landscapes
• Entrepreneurial mindset with strong ownership, accountability, and a bias for action
• Advanced technical aptitude and ability to deeply understand analytics platforms, AI-driven solutions, and modern data ecosystems
• Additional European language skills are a plus, though not required

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

Hybrid Work at ThoughtSpot

Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

About ThoughtSpot

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.