Client Success & Administration Coordinator (New Physiotherapy Clinic Opening September)

Client Success \& Administration Coordinator (New Clinic Opening September)

Location: Celbridge, Kildare
Job Type: Full-Time \| Permanent
Salary: Dependent on Experience

Join the Team at Pain \& Performance Clinic

At Pain \& Performance Clinic, we're passionate about helping people move better, feel stronger and live healthier lives. Every interaction a client has with our clinic matters, and we're looking for someone who genuinely enjoys helping people and creating an outstanding customer experience.

We're looking for a Client Success \& Administration Coordinator who will become the first point of contact for our clients and help ensure the smooth day-to-day running of the clinic.

This role is ideal for someone with experience in customer service, client success, hospitality, healthcare administration or office coordination who thrives in a busy environment, enjoys building relationships and takes pride in keeping everything organised.

About the Role

You'll play a key role in ensuring every client has a positive experience from their first enquiry through to ongoing appointments. You'll manage the day-to-day administration of the clinic while supporting the team to ensure everything runs smoothly.

Key ResponsibilitiesClient Success

• Be the first point of contact for all client enquiries by phone, email and in person.
• Guide new clients through the booking process with confidence and professionalism.
• Build strong relationships with clients throughout their journey.
• Support client retention through proactive follow-up and excellent customer service.
• Ensure every client receives a warm, friendly and professional experience.

Administration \& Clinic Coordination

• Manage clinician diaries and appointment scheduling.
• Coordinate daily clinic operations to ensure everything runs efficiently.
• Process payments, invoices and receipts.
• Maintain accurate client records using our practice management software.
• Respond promptly to emails, phone calls and client enquiries.
• Prepare reports and assist with general administration.
• Help maintain a clean, welcoming and organised clinic environment.

Team Support

• Work closely with our physiotherapists and coaches to ensure seamless communication.
• Support onboarding of new clients.
• Assist with internal projects and process improvements.
• Help coordinate client communications and follow-up systems.

About You

We're looking for someone who is organised, approachable and genuinely enjoys helping people.

You will ideally have experience in:

• Customer Service
• Client Success
• Healthcare Administration
• Reception or Front Desk
• Hospitality
• Office Administration

You'll Be

• Friendly, approachable and confident communicating with people.
• Highly organised with excellent attention to detail.
• Able to manage multiple tasks in a busy environment.
• Proactive and able to work independently.
• Comfortable using technology and learning new systems.
• A team player who enjoys supporting others.
• Passionate about delivering an exceptional customer experience.

What We Offer

• Competitive salary based on experience.
• Full training and structured onboarding.
• Supportive and friendly team environment.
• Opportunity to grow within a thriving healthcare business.
• A varied role where no two days are the same.
• The chance to make a real difference to our clients' experience every day.

Why Join Pain \& Performance Clinic?

At Pain \& Performance Clinic, we believe outstanding care starts with an outstanding client experience.

You'll be joining a team that genuinely cares about helping people achieve their goals while working in a positive, supportive and professional environment.

If you love working with people, enjoy being organised and want to play an important role in a growing clinic, we'd love to hear from you.

Pay: €40,000.00-€50,000.00 per year

Benefits:

• On-site gym
• On-site parking
• Sick pay

Ability to commute/relocate:

• Celbridge, County Kildare: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales : 1 year (preferred)
• Team management: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person