Client Services Coordinator

About Manion

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.

As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact.

Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role at Manion

We are seeking an experienced Client Services Coordinator to join our close‑knit and growing team. If you thrive in a collaborative environment and take pride in delivering exceptional client service, we’d love to hear from you.

This role offers a hybrid work arrangement, with regular on‑site presence at our Etobicoke office and the flexibility to work from home a few days per week.

Reporting to the Manager, Client Experience \& Development, the Client Service Representative (CSR) is responsible for servicing a dedicated portfolio of clients in partnership with the Account Executive and the Underwriting and Group Benefits Specialist.

Key responsibilities include preparing and organizing client meeting agendas; attending client meetings; accurately recording, transcribing, and distributing meeting minutes; coordinating and tracking action items; managing client documentation for the Trustee Portal; and responding to client inquiries related to Trustee Trust Funds.

The ideal candidate is highly organized, self‑motivated, and able to work independently with minimal supervision. You are comfortable working under pressure, managing multiple priorities often with interruptions while consistently meeting departmental deadlines. Given the sensitive nature of the information handled in this role, a strong commitment to maintaining the confidentiality and security of client data is essential.

What to Expect (Focus on first 6 Months)

• Develop a strong understanding of our client base and the scope of services we provide
• Become familiar with internal teams and key stakeholders across departments
• Learn where and how to access client files, records, and required information
• Preparing and organizing client meeting agendas
• Learn how to compile and manage post‑meeting action items
• Draft accurate and timely client meeting minutes

What You Will Do

• Schedule and coordinate client meetings, including issuing meeting invitations and communicating with the Board of Trustees regarding meeting requirements
• Partner closely with the Associate Account Executive to support the collection of required information, maintain organized client files, and issue timely deadline reminders
• Coordinate meeting logistics, including placing catering orders and preparing meeting agendas
• Compile, track, and manage post‑meeting action items to support follow‑up and execution
• Draft clear and accurate meeting minutes and distribute them as required

What You Bring to the Team

• Post-secondary education in an industry related field
• 2 years progressive experience in a group benefits environment
• Client-focused customer service skills - must be able to work professionally with all contacts including management, colleagues, clients, and vendors
• Superior organization skills
• Time management skills - must be able to meet competing deadlines and work well under pressure
• Proficient in using Microsoft Office including Word, Excel and PowerPoint

Core Competencies for the Role:

• Client Centric: Prioritizes \& takes action based on the needs of both internal \& external clients.
• Effective Communicator - Communicates clearly, in a positive \& respectful manner. Interacts with others to build relationships through tact \& diplomacy.
• Organized - Invests time in upfront planning to achieve goals \& objectives.

Your Compensation

At the time of this posting, the estimated pay for this position is $58,000-60,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards and benefits, that we proudly offer.

What You Will Get

• Comfortable compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program.

Why Join Manion?

At Manion, you’re more than an employee, you’re a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and center:

Beyond a competitive salary, you’ll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.

You’ll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.

Most importantly, you’ll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.

Accommodation and Inclusion

Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with Manion, we’d love to hear from you. Click Apply to submit your application.

This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.

our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.