Client Experience & Studio Operations Coordinator

About Prodigy

At Prodigy Dance Australia, we’re building more than a dance studio.
We’re creating a values led environment where children feel brave, supported, and excited to walk through the doors each week.

As we continue to grow, we’re looking for someone highly organised, proactive, and people-focused to step into a multifaceted support role across client communication, administration, and event coordination.

This role is ideal for someone who thrives in a fast-paced environment, communicates confidently with families, and enjoys balancing both customer experience and behind-the-scenes organisation.

The Role

The Client Experience \& Studio Operations Coordinator will support the day to day operations of the studio, with a strong focus on communication, family experience, accounts support, and event logistics.

This role works closely with studio leadership to ensure families feel supported, systems run smoothly, and studio events are executed professionally.

Key Responsibilities
1. Client Communication \& Family Support
Responding to parent enquiries via email, phone, and messaging platforms
Supporting current families with account questions, enrolments, policies, and general assistance
Maintaining warm, professional, and solution-focused communication
Following up missed classes, absences, and important family touchpoints
Assisting with studio announcements and parent communications
2. Leads \& Enrolments
Managing new enquiries and trial bookings
Conducting follow-up communication with prospective families
Supporting lead conversion and enrolment processes
Maintaining accurate client records and notes within studio systems
Assisting with retention and customer experience initiatives
3. Accounts \& Fee Management
Assisting with direct debit management and fee scheduling
Monitoring overdue accounts and failed payments
Communicating professionally regarding outstanding fees and payment arrangements
Supporting account reconciliation and payment tracking
Working within studio policies and procedures regarding payments
4. Event Production \& Operations Support
Assisting with concert and event coordination
Supporting backstage logistics, scheduling, and communication
Helping coordinate rehearsals, production timelines, and event administration
Assisting with merchandise, uniforms, ticketing, and event-related organisation
Providing operational support during studio events and performances
5. Administration \& Studio Operations
Supporting backend studio organisation and systems
Maintaining accuracy across studio databases and software
Assisting with documentation, forms, and internal processes
Supporting the leadership team with operational tasks as required

About You

The ideal candidate will:

Be highly organised and proactive
Have strong written and verbal communication skills
Be confident handling sensitive conversations professionally
Have excellent attention to detail
Thrive in a fast-moving environment with multiple priorities
Be warm, approachable, and people-focused
Take initiative rather than waiting to be directed
Align with Prodigy’s values and culture
Bonus Points For
Administration or customer service experience
Experience working in dance, fitness, events, or children’s activities
Experience with direct debits, accounts, or CRM systems
Social media or content support experience
Event coordination experience

What This Role Is NOT

This is not simply a reception role.
This position plays an important part in the overall client experience, operational flow, and growth of the studio.

We’re looking for someone who genuinely cares about people, communicates with professionalism and warmth, and can help hold the standard and vision of the studio behind the scenes.

To Apply

Please send:

Your resume
A short cover letter introducing yourself
Any relevant experience or examples you feel align with the role to [email protected]

Pay: $25.00 – $35.00 per hour

Licence/Certification:

• Working with Children Check (Preferred)

Work Location: Hybrid remote in Lambton NSW 2299