Client Experience Librarian

Job no: 584581

Work type: Full-time

Location: Flexible

Categories: Administration, Library Services

• Flexible location across all campuses
• Full-time and continuing flexible ordinary hour span
• HEW 5 $83,407 - $93,548 + 17% Superannuation

Deliver high-quality information and client services that connect the Deakin community with the Library’s resources, spaces and expertise.

Benefits for working with us!

At Deakin, we offer more than just a job - we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow.

Who are we?

Deakin is a cutting-edge public university headquartered in Victoria, revolutionising education with 61,000 students across our campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our vibrant online environment. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a Client Experience Librarian, you will:

• Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
• Engage in process improvement activities and adopt new ideas to enhance process efficiency and the client experience
• Coach, guide and support team members as needed to deliver against individual, team and University goals and recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
• Deliver effective and efficient services to customers by resolving enquiries and providing appropriate information resources at the point of need or referring where necessary
• Prepare and deliver relevant resources and information for orientation and introductory classes

To be successful, you’ll have:

• Completion of a Degree and/or postgraduate qualifications in library and information science conferring eligibility for Associate membership of the Australian Library and Information Association or
• An equivalent combination of relevant experience and/or education/training.
• Demonstrated experience in front-line customer service with a commitment to excellence in customer service
• Demonstrated experience in using a variety software applications and library operating systems.
• Understanding of the services offered in an academic library

This position is designated a flexible ordinary hours span position due to operational needs. A 20% flexible loading applies to every hour worked outside the University Ordinary Hours of Work. Information about Flexible Ordinary Hours Span can be found in the Deakin Enterprise Agreement under Clause 43.

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Rachel Molloy (Coordinator, Waterfront) on [email protected]

Applications for this position close on Sunday 24 May.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‑based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 08 May 2026 AUS Eastern Standard Time

Applications close: 24 May 2026 AUS Eastern Standard Time