Public sector and healthcare experience mandatory
Must Haves:
5 7 years of project and/or program management experience in the healthcare sector, managing medium to large projects/programs and progressively increasingly scale and scope of execution authority
Experience planning and leading large meetings.
Experience in the Ontario health care sector and public service, with existing positive relationships an asset.
In-depth knowledge and application of the Project Management LifeCycle and Software Development LifeCycle, as well as modern mode two ways of working. e.g., Agile/Scrum
Description
Background Information
eReferral Ontario is a new Provincial eReferral network for Ontario's health care providers that will simplify, harmonize and modernize how Referrals are sent and received across Ontario. eReferral Ontario includes Referrals working with Referral Management System vendors and Central Intake vendors. Select referrals will go through a Regional Central Intake hub ( i.e diagnostic imaging, Surgical ) that will support load balancing across the system. The goal is to ensure inter vendor systems can function alongside with Agency assets, such as PCCG (Provincial Care Coordination Gateway) and PHSD (Provincial Health Services Directory).
Must haves: (these must haves are used to screen the resumes)
5 7 years of project and/or program management experience in the healthcare sector, managing medium to large projects/programs and progressively increasingly scale and scope of execution authority
Experience planning and leading large meetings.
Experience in the Ontario health care sector and public service, with existing positive relationships an asset.
In-depth knowledge and application of the Project Management LifeCycle and Software Development LifeCycle, as well as modern mode two ways of working. e.g., Agile/Scrum
Responsibilities:
The Intermediate Program Manager aims to enable the following team objectives:
Handle stakeholder/hospital relationships and manage expectations.
Create progress tracking dashboards for internal Agency and external stakeholders, such as LDGs (local delivery groups)
Gather input and create knowledge base to support detailed project planning and/or integrated portfolio plan.
Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
Work with subject matter experts, within the Agency to gather internal stakeholder feedback and business requirements
Articulate and prioritize issues and risks and recommend mitigation strategies for decision makers
Update and monitor program document repository to ensure all documents are current and reviewed
Desired Skills:
Bachelor's or Master's degree in Business, Health Studies, Public Administration or related field, or equivalent experience is required.
Project Management, or related professional designation as asset
Experience working in a hybrid environment, equally comfortable working with teams online or in person.
Experience planning and leading large meetings.
Experience in the Ontario health care sector and public service, with existing positive relationships an asset.
In-depth knowledge and application of the Project Management LifeCycle and Software Development LifeCycle, as well as modern mode two ways of working. e.g., Agile/Scrum.
Organizing program and activities
Developing an evaluation method to assess program strengths and identify areas for improvement
Managing a team with a diverse array of talents and responsibilities.
Client Engagement and Client Management, including but not limited to health care organizations and technology providers
Manage Program Go-live schedules
Manage Project Risk/Issue Management
Implementing and managing changes and interventions to ensure project goals are achieved.
Required Skills:
Strong analytical and problem-solving skills to evaluate opportunities for innovation with internal and external stakeholders.
Strong communication skills, both orally and in writing, to communicate effectively with senior leaders, clinicians, and executives; communicate in a high-risk environment, discuss technical concepts, produce documents.
Ability to apply conceptual models to planning to product actionable execution approaches.
Exceptionally skilled at producing documents, dashboards and supporting program materials with the Microsoft 365 suite, Microsoft Project, and other common business tools.
Skilled understanding how to frame information and communicate it in a high-risk and fast-paced environment where information sharing to demonstrate transparency and trust is closely balanced with the reputational and liability risks of not sharing the appropriate information to the right audience or at the right time.
Ability to maintain awareness of varying stakeholder objectives and to foster positive outcomes by actively listening, facilitating, and communicating complex content to large and diverse audiences.
Strong ability to work in collaborative planning, consensus building, and influence between stakeholders with diverse interests.
Adept at managing trade-offs and evaluating opportunities for innovation with internal and external stakeholders.
Ability to identify the work required and organize, facilitate and/or perform the work with only limited guidance.
Ability to moderate in a manner that keeps large audiences engaged.
Ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
Ability to keep calm and rational despite high pressure.
Politically acuity to understand how to support and navigate with Hospital and LDG partners.
Ability to propose decisions where results have major impact across the organization.
Evaluation Criteria
Criteria
Criteria Details
Criterion Maximum Rating
1.
Experience working with healthcare professionals in the field
15
2.
Knowledge and experience with referral, Hospital Information System and or Central Intake systems
15
3.
Experience with the Hospital intake workflow and change management efforts
15
4.
Knowledge of clinical workflows and associated business processes
15
5.
Experience managing programs with complex governance structures, funding streams and many stakeholders
20
6.
Demonstrated excellent time management, with the ability to manage tight deadlines and prioritize multiple projects
10
7.
7 to 10 years' experience program/project managing electronic health-related projects and the complex relationships
10
Total
100%
Deliverables
Deliverables Include:
The Program Manager will be responsible for engaging internal and external stakeholders to support the Hospital Information Integration (HIS) workstream which consists of:
Coordinate hospital onboarding onto eReferral Ontario network
Support the technology integration of the hospital information systems (HIS) instances to Provincial Care Coordination Gateway (PCCG)
Drive consensus for clinical adoption and change management across participating hospitals and Local Delivery Group (LDG) Leads
Report HIS Integration status at various levels: Patients Before Paperwork (PB4P) Leadership, LDG CIO forum, other Agency lead tables
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