Claims and Compliance Co-Ordinator

Responsibilities:

Manage the end-to-end claim lifecycle by following due process and mandatory compliance requirements to protect company interests.

Claims

• Lead as a single point of entry for all fleet, shipping, GIT and EL/PL claims.

• Monitor and respond to inbound claims via email inbox, telephone calls and damage reports.

• Ensure all claims information is accurately captured.

• Ascertain the nature of the claim and notify relevant parties, record claim on internal systems and coordinate with insurers.

• Investigate claims to determine liability position.

• Reviewing information from various sources (i.e. vehicle dashcam, damage reports).

• Log & manage damage claims through shipping company portals in a timely manner.

• Coordinate estimates for repairs, liaise with relevant parties including partners.

• Update and maintain accurate records throughout incident lifecycle.

• Negotiate where appropriate the settlement of claims with third parties and solicitors.

• Evaluate vehicle and cargo damages, including total loss vehicles

• Meet with Safety & Compliance Manager, Garage Manager and Director to provide updates on claims and discuss outcomes.

• Complete the accounts process for claims including invoicing.

• Engage with the insurers regularly on claims history/experience to support the renewal.

• Produce regular KPI and metrics.

• Liaise directly with insurance companies re changes to existing coverage, e.g., MTAs, updates to fleet policy etc.

• Maintain records on the National Fleet Database.

Incident Management

• Support with incident response from a Safety & Compliance lens.

• Log, categorise and track incidents

• Coordinate internal communications and escalation where necessary

• Ensure all incidents are logged and progressed.

Systems Management

• Log non-conformances arising from incidents, audits, inspections

• Maintain the corrective action register

• Assign & track actions to completion

• Liaise with internal and external stakeholders to ensure closure of actions.

• Verify and document completion in coordination with the Safety & Compliance Manager

This list is not exhaustive and may be changed in line with business requirements.

Pay: From €34,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• fleet, GIT and EL/PL claims.: 2 years (preferred)

Work Location: In person