Primary Details

Time Type: Full timeWorker Type: Employee

• Sydney | Permanent, full-time
• Rare executive opportunity with QBE Insurance
• Lead QBE’s regional transformation agenda and governance model
• Click here to discover what it's like to be a part of QBE Group

The Opportunity

Chief Transformation and Operations Officer sits at the centre of QBE’s local strategic execution, leading the transformation agenda while ensuring strong governance, operational discipline and alignment with global priorities.

This newly scoped role combines accountability for delivery of large-scale transformation with oversight of strategy, governance, legal, risk alignment and CEO office activities across the Australian Pacific (AUSPAC) region.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As Chief Transformation and Operations Officer, you will report to the AUSPAC CEO and lead AUSPAC’s transformation agenda and ensure the effective operation of division-wide governance and the Office of the CEO.

The role is accountable for driving and governing the AUSPAC transformation roadmap, including strategy, sequencing and delivery oversight, while also leading key governance activities and acting as the primary liaison for Group-provided services.

This is a newly created role and a great opportunity to join QBE’s AUSPAC Executive Management Board in this pivotal strategic role.

Key accountabilities include:

• Drive the strategy, sequencing and alignment of AUSPAC’s transformation agenda.
• Oversee major transformation initiatives, including governance, risk and dependencies.
• Embed enterprise transformation programs within the Division, working in partnership with Global and AUSPAC executives.
• Lead governance activities across Board and Executive forums, including oversight of Legal and third-party risk management.
• Oversee key activities within the Office of the CEO.
• Drive cross-functional alignment across AUSPAC and Group teams to deliver strategic priorities.

This role is designated as an Accountable Person under the Financial Accountability Regime (FAR) and a Responsible Person under APRA Fit & Proper requirements.

More information and the full job profile can be shared with applicants during the interview process.

About you

This is an opportunity for an established senior leader from financial services. You will possess demonstrable experience in overseeing transformation and governance within a complex, regulated environment; balancing delivery with strong risk, control and operational discipline.

Ideal Skills and Experience:

• Demonstrated experience leading large-scale, enterprise transformation portfolios, spanning multiple programs and business units
• Ability to operate effectively at C-suite level, influencing across Group, Board and regulatory stakeholders
• Proven capability in complex change leadership within highly matrixed, global environments
• Strong experience in governance, risk and regulatory frameworks (APRA / FAR exposure well regarded)
• Track record of sequencing and prioritising competing transformation initiatives, balancing short- and long-term horizons
• Demonstrated commercial acumen and value realisation focus
• Deep capability in aligning enterprise strategy to regional or divisional execution, translating vision into clear, executable roadmaps
• Proven ability to lead cross-functional, high-performing teams, fostering a culture of accountability, engagement and delivery
• Insurance industry experience will be highly regarded

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Coaching for success, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Efficiency, Process Improvements, Stakeholder Management, Strategic Agility, Strategic Leadership, Strategic Management, Team Management, Transformational ChangeApplication Close Date: 01/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.