Chief Human Resources Officer (CHRO)

Role Mission

As CHRO, you will build and lead the entire HR strategy and operating model for a fast-scaling medical cannabis retail network in Thailand.

Your mission is to enable sustainable retail growth by ensuring stores and back-office teams are fully staffed, well-trained, compliant, and performance-driven — while building a culture of service excellence, accountability, and regulatory discipline.

This is not a maintenance HR role. This is a scale-up transformation role inside a regulated retail business.

Business Context

We operate a growing medical cannabis retail network with both front-office (stores) and back-office functions.

Retail excellence, strict regulatory compliance (prescription-only model, ID-check, traceability), and disciplined workforce planning are critical to business performance and expansion.

The CHRO is a key member of the leadership team, directly partnering with the CEO/Founder and functional leaders (COO, CCO, Finance, Marketing, IT, Logistics, BD).

Key Responsibilities

You will design and implement the full HR ecosystem for a scaling retail network:

1. HR Strategy \& Operating Model

• Build and implement a scalable HR operating model for retail and corporate functions
• Design organizational structures, grades, career tracks, and HR policies
• Align workforce strategy with expansion plans and financial models

2. Retail Workforce Planning \& Talent Acquisition

• Develop headcount models for stores, regions, and headquarters
• Ensure high front-office staffing coverage across all retail locations
• Build mass recruitment systems for retail roles
• Hire and onboard back-office specialists, including medical and compliance roles
• Improve hiring manager satisfaction and reduce time-to-hire

3. Retail Learning \& Development

• Launch and scale a Retail Academy for both store and office teams
• Implement onboarding programs, service standards, and regulatory training
• Ensure 100% compliance training coverage (prescription-only, ID-check, traceability)
• Reduce time-to-productivity for new retail employees

4. Performance Management

• Implement a company-wide performance management system
• Align KPIs with retail revenue, service quality, and compliance standards
• Introduce appraisal cycles, calibration processes, and development plans
• Build a performance-driven retail culture

5. Total Rewards \& Payroll Governance

• Manage and optimize payroll (FOT) within target revenue ratios
• Design retail compensation models (fixed + variable)
• Maintain cost control without sacrificing service quality or staffing coverage

6. HR Compliance (Thailand + Medical Cannabis Retail)

• Ensure full compliance with Thai Labour Law
• Implement compliance-by-design HR processes
• Prevent critical violations and ensure audit readiness
• Integrate medical cannabis personnel requirements into hiring, training, and shift planning

7. HR Analytics \& Digitalization

• Implement HRIS / ATS / LMS systems
• Develop dashboards for staffing, turnover, training, performance, payroll
• Use HR data to drive business decisions

8. Employer Brand \& Culture

• Build a strong employer brand in Thailand’s retail and medical cannabis market
• Partner with educational institutions and talent pipelines
• Build a culture of service excellence, accountability, and regulatory discipline

What We Are Looking For

You are an experienced HR leader with a strong background in retail scale-up environments and a proven ability to build HR systems from scratch.

You likely bring:

• Experience building HR strategy in a growing retail network
• Strong workforce planning and mass retail recruitment expertise
• Hands-on implementation of L\&D and performance systems
• Deep understanding of payroll governance and cost control
• Experience with Thai Labour Law
• Strong stakeholder management skills
• Ability to operate as a business partner, not just an HR administrator

Experience in regulated industries (pharma, medical retail, cannabis, healthcare) is a strong advantage.

Leadership Profile

We are looking for a strategic and hands-on leader who:

• Thinks in terms of systems, not isolated HR processes
• Can balance retail speed with regulatory discipline
• Influences executive stakeholders
• Builds strong HR teams
• Uses data to drive decisions
• Creates culture intentionally

Why This Role Is Unique

You will shape the HR foundation of a rapidly growing medical cannabis retail network in Thailand, ensuring that expansion is sustainable, compliant, and performance-driven.

This role combines:
✔ Retail scale-up
✔ Regulated industry complexity
✔ Strategic HR transformation
✔ Executive-level impact

Job Type: Full-time

Pay: ฿160,000.00 - ฿260,000.00 per month

Work Location: Hybrid remote in กรุงเทพฯ