Central Customer Service Junior Coordinator Japan

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title : Central Customer Service CoordinatorPurpose* To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox * To ensure all enquiries within the mailbox are attended too within the agreed SLA * To provide administrative support to the GCS and LCS (local customer service) team. * May receive assignments from senior support personnel as required.

Main responsibilities and tasks* Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO) * Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline. * + Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email * Alert LCS that if the order value exceeds the existing authorised credit limit and policies * Actively use system for understanding on customer specific information and requirements * For each quote / order processed, ensure specific customer requirements are addressed * Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for * Highlight improvements and process learnings to the team leads/ manager * Participate and contribute in team discussion and training * Performing miscellaneous job-related duties as assigned * Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS * Accept assigned rostered overtime work, if required * Comply the standard process and protocol

Accountabilities

This position will be measured against:* RFQ/PO response time * Agreed AOP and KPI’s * Work process efficiency * Minimum numbers of transactions completed per day

Qualifications Mandatory requirements* Candidate must possess at least a Diploma in any fields * At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic. * Fluent in English \& Japanese - both writing and speaking * Required skill(s): Computer Literate (Good in MS Office) * Able to prioritize, customer oriented with excellent communication and interpersonal skills. * Good planning and organizing skills * Good analytical skills, attention to detail and meticulous. * Ability to work independently with minimal supervision, positive attitude and a good team player. * Able to meet deadlines through good time management and allocation of priorities * Desire to succeed in a challenging environment and able to work under pressure. * Pleasant character, resourceful \& able to work with sincerity on own initiative.

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