Cashier/Receptionist

Key Responsibilities \& Duties

Customer Service \& Reception

• Welcome and greet customers in a professional and friendly manner.
• Provide information about menu items, prices, promotions, and special offers.
• Assist customers with their selections and provide recommendations when required.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain a positive customer experience.

Cashier \& POS Operations

• Operate the café POS system accurately.
• Take dine-in, takeaway, and delivery orders.
• Process cash, card, and electronic payments.
• Issue invoices/receipts and maintain transaction records.
• Perform cash opening and closing procedures.
• Maintain accuracy of cash balance and report discrepancies.

Order Management

• Record customer orders correctly and communicate them to kitchen/bar staff.
• Ensure special requests and modifications are properly entered.
• Follow up on order preparation and delivery to customers.
• Coordinate between customers and operational staff to avoid delays.

Administrative \& Front Desk Duties

• Answer phone calls and respond to customer inquiries.
• Manage reservations and customer waiting lists (if applicable).
• Maintain customer records and daily reports.
• Assist management with daily sales summaries and documentation.

Café Operations Support

• Ensure cashier counter and reception area are clean and organized.
• Check menu availability and inform customers about unavailable items.
• Coordinate with baristas, kitchen team, and service staff.
• Support daily café opening and closing activities.

Hygiene \& Safety Compliance

• Follow café hygiene, food safety, and company procedures.
• Maintain personal grooming and professional appearance.
• Ensure cleanliness of the front counter area.

Required Qualifications \& Skills

• Previous experience as a cashier, receptionist, or café staff preferred.
• Knowledge of POS systems and cash handling.
• Good communication and customer service skills.
• Basic computer knowledge.
• Ability to work under pressure and handle multiple tasks.
• Good teamwork and problem-solving skills.

Key Performance Indicators (KPIs)

• Accurate order entry
• Cash handling accuracy
• Customer satisfaction level
• Speed of service
• Professional behavior
• Cleanliness and organization of counter area

Working Hours: Shift Based
Employment Type: Full Time / Part Time
Work Location: Café / Restaurant Environment

Pay: AED1,500.00 - AED2,500.00 per month

Work Location: In person