Care Navigator/Receptionist

We are seeking full or part time Receptionists. You will work collaboratively with the wider multi-disciplinary practice team to meet the needs of patients and supporting the delivery of policies and procedures.

If you are looking for a new challenge where you see and support patients with their healthcare needs as an integral part of a GP practice, then this role is for you.

Giffords Surgery is a VIBRANT , SUCCESSFUL \& SUPPORTIVE PRACTICE.

Would you like and employer that .........

• Is invested in looking after its staff and loves to help people develop?
• Believes communication is key. Meets daily for all staff 9 am huddle.
• Is passionate and supportive to its staff and patients?

Then look no further, GIFFORDS Surgery could be for you!

Job Summary:
We are seeking a dedicated Receptionist/Care Navigator to join our team. The Care Navigator will be responsible for assisting patients in accessing healthcare services and providing administrative support.

Responsibilities:
- Assist clients in navigating the healthcare system and accessing appropriate services
- Maintain accurate and up-to-date client records
- Provide clerical and administrative support to the healthcare team
- Conduct data entry tasks accurately and efficiently
- Answer phone calls and respond to inquiries with professionalism and courtesy
- Organise and manage office tasks effectively
- Utilise computerised systems for documentation and record-keeping

The ideal candidate should possess the following skills and experience:-
- Good time management \& organisational skills with attention to detail
- Proficient in administration and IT tasks such as data entry and record-keeping
- Ability to type accurately and efficiently
- Excellent phone etiquette and communication skills
- Familiarity with office procedures and equipment
- Competency in using microsoft packages.

- Ability to work under pressure.

- Flexibility and willingness to accept additional responsibilities.

Previous NHS Reception or Admin experience preferred but not essential. Training will be provided.

Overview of your organisation

• 14,500 patient population in the market town of Melksham, Wiltshire.
• Our local PCN consists of three GP practices: Bradford on Avon \& Melksham Health Partnership, Giffords Surgery and Spa Medical Practice together we cover a population of 48,000 residents across the towns of Bradford on Avon and Melksham
• Innovative and efficient same day appointment care navigation and hub triage system - offering online, phone and F2F contacts.
• Majority of patient requests and queries submitted through our highly successful econsult online platform.
• Purpose built spacious modern surgery with plenty of parking, 20 mins from Bath.
• Large multi-disciplinary team including GPs, ANPs, Mental Health Specialist Nurse Paramedics, Clinical Pharmacists, GP Assistants, First Contact Physiotherapists, Social Prescribers, a dedicated Older Persons Nursing team, GP and PA trainees.
• We pride ourselves on being forward thinking and diverse in our approach to patient care.

Hours available Monday to Friday from 7.45 am to 5:30 pm (minimum of one late shift working to 6:30).

If you are interested in becoming a member of our amazing and friendly team, please feel free to contact us to discuss or better still visit us and meet the team.

Pay: From £12.71 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In person