Care Co-Ordinator

NHS AfC: Band 4

Main area Surrey Downs Health and Care Grade NHS AfC: Band 4 Contract Permanent: 7.5 hrs per week Hours Part time - 7.5 hours per week (One day per week) Job ref 343-SDH\&C-7981076 Site Banstead PCN Town Epsom Downs Salary £29,812 - £32,715 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 01/06/2026 23:59

Job overview

Surrey Downs Health \& Care

This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators and administrators to wrap care around our population as a ‘one team’ approach providing co-ordination and navigation of care and support to our patients.

Main duties of the job

• Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.

Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs; * Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance. * Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them; * Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register. * With training support people to develop and implement personalised care and support.

Working for our organisation

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey County Council

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities

• Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
• Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.
• Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
• Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Please see full job description and person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• Car Driving Licence
• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
• Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.

Experience

Essential criteria

• Significant administrative/ secretarial experience including initiating and maintaining office systems
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information

Knowledge

Desirable criteria

• Knowledge of health and social care or the voluntary sector

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.