Service Call Management: •Handle all service call bookings through various channels such as email, phone calls, etc. •Close or cancel job cards in the EIMS system as required. •Assign pending calls via the Oracle screen. •Perform data entry and updates in the EIMS system as necessary. Customer Interaction: •Answer telephone calls professionally and log all customer details accurately. •Understand customer issues and suggest potential resolutions over the phone. Call Allocation and Tracking: •Ensure all customer calls are delegated to the appropriate service provider within 2 hours of logging. •Monitor and ensure that all customer calls are completed and closed accurately in the system, with details matching the job card. Escalation Protocol: •Any calls that are not assigned within the 2-hour window should be flagged and escalated to the Senior Work Controller or Service Manager for immediate attention.
Education Degree : Bachelor Major : Bachelor's degree in Business Administration, Marketing, Sales.
Years of Experience : 2 - 4 Years Field of Experience : - Experience in customer service.
•Excellent communication skills •SAP knowledge •Strong analytical and time management skills •Confident and dynamic personality
Gender : Any Age : 21 - 40 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 8:00 AM - 4:00 PM
Salary : Attractive Salary Other Benefits : As per the company policy.
Job Country : Kuwait Nationality : Kuwait Career Level : Entry Level
EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.
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