Business Support Administrator - Full Time (Plumbing & Heating)

Holland \& Clay – Business Support Administrator Role Job Description

Job Title: Business Support Administrator (Plumbing \& Heating)

Location: On-site and in-person at our unit in Battlefield.
Job Type: Full-Time
Hours: 08:00 – 17:00, Monday – Friday
Salary: £27,000 - £30,000, dependent on experience.
Reports To: Business Support Manager / Company Directors

About The Role \& The Company

We are seeking a highly organised and proactive Business Support Administrator to support the daily operations of our busy and thriving plumbing and heating company. The successful candidate will play a key role in coordinating jobs, managing customer communications, and ensuring accurate financial administration. This is an exciting time to join our team as we continue to expand our business operations. Like us, you must thrive on providing a service of the highest quality, we pride ourselves on finishing jobs to an impeccable standard whilst using the best products and materials available.

Key Responsibilities

Scheduling \& Job Management

• Use Joblogic to schedule engineers’ daily workloads efficiently
• Monitor job progress and update statuses in real time
• Allocate emergency and reactive maintenance jobs as required
• Liaise with engineers to ensure timely attendance and completion

Customer Service

• Act as the first point of contact for customer enquiries via phone and email
• Provide updates on job status, appointments, and delays
• Maintain strong relationships with clients and suppliers

Quoting \& Invoicing

• Convert approved quotes into jobs and track completion
• Generate and send invoices promptly upon job completion
• Follow up on outstanding quotes and invoices

Accounting \& Finance Support

• Assist with credit control and chasing overdue payments
• Support basic bookkeeping tasks and reporting

General Administration

• Maintain accurate and up-to-date records across systems
• File documents and ensure compliance with company procedures
• Assist with stock ordering and supplier coordination
• Provide administrative support to management and engineers

Skills \& Experience

• Previous administrative experience (ideally within plumbing, heating, or construction sectors)
• Strong organisational and time-management skills
• Excellent communication and customer service abilities
• Good attention to detail and accuracy
• Ability to multitask and work under pressure in a fast-paced environment

Desirable

• Knowledge of plumbing and heating industry processes
• Experience in scheduling field engineers
• Basic understanding of accounting principles
• Proficiency in Joblogic (or similar field service software)

Personal Attributes

• Reliable and punctual
• Team player with a positive attitude
• Problem-solver with a proactive approach
• Professional and approachable manner

Benefits

• Competitive salary
• Opportunities for training and development
• Supportive team environment
• Pension scheme
• Holiday entitlement

How to Apply

Please submit your CV and a brief cover letter outlining your relevant experience.

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Free parking
• On-site parking
• Sick pay

Work Location: In person