Business Development Representative

UpDrive BDC (Business Development Center) RepresentativeJob DescriptionPosition Title

BDC Representative – UpDrive

Reports To

BDC Manager / Director of Operations

Position Summary

The UpDrive BDC Representative is responsible for generating, nurturing, and qualifying leads while delivering a world-class customer experience. This role serves as the first point of contact for prospective customers, gathering information, building rapport, creating urgency, and booking appointments for the sales team and trusted vendor partners.

The ideal candidate is highly motivated, organized, customer-focused, and comfortable communicating through phone, text, email, social media, and CRM platforms.

Key ResponsibilitiesLead Management

• Respond to all incoming leads promptly through phone, text, email, website forms, and social media.
• Work fresh, aged, and reactivation leads daily.
• Conduct outbound prospecting campaigns to generate additional opportunities.
• Maintain consistent follow-up until contact is established or the lead is closed.
• Ensure all lead activity is accurately documented in the CRM.

Customer Qualification

• Gather customer information and determine their needs and goals.
• Identify vehicle, financing, trade-in, or service requirements.
• Verify contact information and customer preferences.
• Ask strategic questions to uncover buying motivations and timelines.
• Pre-qualify customers before transferring them to the next stage of the process.

Appointment Setting

• Schedule appointments for customers with the appropriate team member.
• Confirm appointments through multiple communication channels.
• Send reminders and follow-up confirmations.
• Reduce no-show rates through proactive communication.

Customer Experience

• Deliver a professional, transparent, and consultative experience.
• Build trust and rapport with every customer interaction.
• Educate customers on available options and next steps.
• Handle objections professionally and confidently.
• Maintain UpDrive's commitment to honesty and transparency.

CRM Management

• Update customer records accurately and consistently.
• Track communication history and customer interactions.
• Manage lead pipelines and ensure proper follow-up schedules.
• Maintain data quality and organization standards.

Performance \& Reporting

• Meet or exceed daily activity targets.
• Meet appointment-setting goals.
• Meet contact and conversion objectives.
• Participate in coaching, training, and performance reviews.
• Provide feedback on lead quality and marketing effectiveness.

Daily Responsibilities

• Review new leads immediately upon arrival.
• Complete outbound calls and follow-up activities.
• Respond to inbound inquiries within company standards.
• Update CRM notes and customer records.
• Confirm upcoming appointments.
• Work aged and unsold lead campaigns.
• Participate in daily team meetings and accountability sessions.

Pay: $30,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person