Business Analyst

About Us:

We are a leading consulting firm in the Tolling and Transportation industry, specializing in business, process, and technology optimizations. Our team works on diverse projects for organizations ranging from small enterprises to large corporations.

Job Summary:

We are seeking a skilled Business Analyst with a strong background in business process analysis and requirements gathering to join our team. The ideal candidate will have at least five years of Business Analyst experience on projects of various size and subject matter, and will be comfortable facilitating stakeholder sessions, documenting current-state processes, and recommending future-state improvements. Experience with IT demand management and ServiceNow is highly desirable. This role provides business analysis and project planning support for a variety of technology initiatives.

This is a full-time, 12-month position working directly for our organization and focused on one of our primary clients. The work is performed remotely, with on-site work in Middletown, PA as needed.

Responsibilities:

• Facilitate meetings with business stakeholders to document as-is process flows.
• Facilitate meetings with business stakeholders to elicit requirements and other information needed to reengineer business processes.
• Review and compare current business processes against best practices to determine where process or system changes are necessary.
• Anticipate the direction of client business areas and recommend new processes and opportunities to business process owners and subject matter experts to support their future state.
• Coordinate with business owners and other analysts to define and refine project scope, schedule, and budget.
• Perform project management duties for the planning and requirements gathering phases of projects.
• Build and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Complete projects consistent with client and PMO guidelines.
• Coordinate the intake, review, and evaluation of IT demands, working with business stakeholders and IT teams to define business needs, scope, expected benefits, and preliminary cost estimates.
• Support IT demand prioritization, annual planning, and portfolio management by evaluating proposed initiatives, aligning demands with organizational priorities, and preparing demands for funding consideration and project initiation.
• Apply strong critical thinking and problem-solving skills throughout.

Skills and Qualifications:

• Minimum of five (5) years of experience as a Business Analyst on projects of various size and subject matter is required.
• Experience in business process analysis.
• ServiceNow experience in the Idea, Project, and Demand modules is a plus.
• Experience in demand management is a plus.
• Experience with project schedule and budget estimation is a plus.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong communication skills, both written and verbal, with the ability to facilitate stakeholder meetings.
• Ability to maintain a professional appearance and use a camera during virtual meetings.
• Ability to pass a criminal background check, including a Pennsylvania criminal record check (ePATCH) and a National Criminal Check, prior to starting.

If you are a proactive problem solver with a passion for technology and innovation, we invite you to apply for the Business Analyst opportunity at our company.

Required Skills:

• Business analysis
• Business process analysis
• Requirements gathering
• Stakeholder facilitation
• Demand management
• ServiceNow
• Project planning

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you a US Citizen or a Green Card holder?
• Will you be able to commute to the work location in Middletown, PA 17057, within 3 hours?

Work Location: Hybrid remote in Middletown, PA 17057