Business Analyst - Digital Platforms

Reference # 35466

Posted on 02 Oct 2026

Closes on 18 Oct 2026 23:55

Location(s) Auckland Office

Expertise Analyst

Job level(s) Experienced

Work type(s) Permanent full-time

• Help shape the digital experience for thousands of Genesis customers
• Shape modern digital platforms through Agile delivery
• Turn complex technical challenges into customer solutions

In the moment, for the future:

At Genesis, we’re always looking ahead – to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shaping what’s next, whether it’s through cutting-edge technology, bold thinking, or everyday excellence. If you’re driven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow.

What you’ll do:

Join our Technology and Digital team and help turn business needs into clear, deliverable digital change. Working across customer-facing platforms and integrations, you’ll connect business and technical perspectives so delivery teams can make informed decisions and create better customer outcomes.

Some of the key responsibilities are:

• Translate business needs into clear requirements, user stories and delivery-ready work.
• Facilitate workshops and conversations that build shared understanding of needs, value, processes and customer impact.
• Work closely with developers, testers and stakeholders to define outcomes, clarify requirements and support delivery.
• Support digital platform and Energy IQ integrations across systems including billing and CRM.
• Identify dependencies, impacts and opportunities to improve both solutions and delivery processes.

What you’ll need:

You’ll be an experienced, collaborative Business Analyst who can move comfortably between business conversations and technical detail. You’ll bring strong analysis and facilitation skills, sound judgement and the confidence to work with a wide range of technical and non-technical stakeholders.

• Intermediate to Senior experience Business Analyst experience in a sizeable commercial environment.
• Experience delivering digital or technology change, including Agile ways of working.
• Strong facilitation, process analysis, documentation and stakeholder engagement skills.
• A practical understanding of APIs, system integrations and how data moves between connected platforms.
• An undergraduate business or commercial qualification; relevant BA or Agile certification would be beneficial.

How we’ll help you thrive:

At Genesis, we know that every moment matters - it’s not just about the mahi today, it’s also all the other benefits that set you up for a thriving future.

Some of our benefits include:

• Southern Cross medical insurance, plus life, trauma and income protection insurances
• Electricity and gas discounts and an extra 20 Power Shout hours per year.
• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.
• Flexible working and leave options to support you to balance personal and professional needs.
• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings.
• Career development opportunities and a supportive learning culture.

Ready to join us?

This is more than just a job - it’s your chance to be part of something meaningful. If you’re curious, capable, and care about creating a better future, don’t wait. Let’s shape what’s next, together. Join us and enjoy all that’s ahead – for your career and New Zealand’s energy future. This could be your moment,