Boutique Manager - Kuwait

Position

Boutique Manager - Kuwait

Permanent contract

Located at the heart of Place Vendôme, Maison Chaumet has been an emblem of Parisian jewellery excellence since 1780. With exceptional savoir-faire passed down through generations, Chaumet’s history is deeply intertwined with French history and the legacy of Empress Joséphine. Today, as part of the LVMH Group, the Maison continues its transformation and global repositioning, supported by strong business growth.

In this dynamic context, Chaumet Middle East is seeking a Boutique Manager for one of its boutiques in Kuwait .

The Boutique Manager is responsible for the overall leadership and performance of the boutique, ensuring sales achievement, profitability, brand desirability, operational excellence, team development, and an exceptional client experience. As the leader of the boutique, this role drives commercial success, builds long-term client relationships, and ensures full alignment with Maison standards and ambitions.

Job responsibilities

I. Commercial Performance \& Business Development

• Drive monthly boutique turnover and KPI achievement in line with targets set by Middle East Retail Management.
• Define clear monthly objectives for the team and lead daily performance follow-up to maximize results.
• Analyze daily, weekly, and monthly business performance to identify trends, risks, and opportunities, and implement action plans accordingly.
• Develop and execute initiatives to increase boutique traffic, conversion, average transaction value, and client retention.
• Identify local business development and activation opportunities to enhance boutique visibility, client acquisition, and sales growth.
• Build and maintain strong external relationships to support the boutique’s commercial development and local presence.

II. Team Leadership \& Development

• Lead, inspire, and develop the boutique team to deliver strong commercial results and best-in-class service.
• Ensure clear and consistent communication through regular briefings and performance follow-up.
• Oversee onboarding, coaching, training, and continuous development of Sales Associates and boutique team members.
• Conduct performance reviews and provide regular feedback to support individual growth and team effectiveness.
• Foster a collaborative, high-performing culture fully aligned with Maison values and expectations.
• Ensure strong understanding and adherence to Maison policies, procedures, and service standards.

III. Client Experience \& Clienteling

• Uphold the highest standards of customer service and ensure an elevated, personalized in-boutique experience.
• Lead the development, enrichment, and strategic use of the client database to recruit new clients and strengthen loyalty among existing clients.
• Drive clienteling initiatives to build long-term relationships, increase repeat business, and elevate client engagement.
• Ensure the team delivers consistent, high-quality client follow-up and uses CRM tools effectively.
• Act as a role model in creating memorable and emotionally engaging client experiences that reflect the Maison’s heritage and excellence.

IV. Boutique Operations \& Administration

• Oversee all boutique operations to ensure smooth, secure, and efficient day-to-day management.
• Manage boutique stock levels, monitor product performance, and communicate product needs proactively.
• Ensure excellence in boutique administration, including cash flow, shipments, repairs, security, and compliance processes.
• Guarantee that visual merchandising directives are implemented and maintained to the highest standard.
• Ensure the boutique environment reflects the prestige, elegance, and operational discipline of the Maison.

V. Brand Representation

• Represent Chaumet inside and outside the boutique as a true ambassador of the Maison.
• Promote the Maison’s heritage, creations, and savoir-faire with passion, credibility, and sophistication.
• Ensure the boutique consistently reflects Chaumet’s image, values, and standards across all touchpoints.

Profile

Profile / Qualifications

• 10+ years of progressive experience in luxury retail, with significant experience in boutique leadership or store management, ideally within high jewellery, watches, fashion, or accessories - preferably in Kuwait.
• Proven track record in driving sales performance, team management, and client development in a luxury environment.
• Strong leadership presence with the ability to inspire, coach, and elevate teams.
• Excellent commercial mindset, analytical skills, and business acumen.
• Strong operational, administrative, and financial management capabilities.
• Client-centric, highly polished, and passionate about luxury, service excellence, and storytelling.
• Fluent in English and Arabic is mandatory
• Bachelor’s degree or equivalent preferred.

LVMH recognizes and recruits all talents.

CHAUMET MAISON

In the heart of Place Vendôme in Paris, Chaumet crafts jewelry that melds audacity and elegance. Combining tradition and modernity, the artisans of Chaumet’s High Jewelry workshop pass on their exceptional know-how to create masterpieces of lightness and movement, including the Maison’s famed tiaras. Chaumet’s emblematic collections are inspired by the multi-faceted personality of Empress Joséphine, the Maison’s first prestigious client, who designated Chaumet as her official jeweler. Since the founding of the Maison in 1780, Chaumet’s timeless style has continually evolved with the times and influences of the world for more than 240 years.

The first jeweler to set up shop on Place Vendôme in 1812, Chaumet has made this mythic nexus of Parisian jewelry its beating heart. Chaumet celebrated its 240th anniversary in 2020 with the inauguration of its magnificently renovated address at 12, Place Vendôme. Bridging tradition and modernity, 12 Vendôme embodies the soul of Chaumet through three exceptional spaces: the boutique welcoming clients, the historic grand salons – notably the Salon Chopin – and the High Jewelry workshop, where dreams come alive….