About Progress Partners

Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products — including AI-powered tools, productivity platforms, and workflow software — used by millions of people in more than 160 countries.

Our global team of experts in software development, product design, growth, and analytics collaborates across time zones to deliver category-defining innovations. We work end-to-end across the product lifecycle: design, build, launch, and scale.

If you’re passionate about building transformative products, Progress Partners is a place to make a lasting impact.

About the Role

This is not a role for someone who wants to learn risk on the job. We need an experienced operator who can walk in, read our Stripe Radar and SolidGate dashboards on day one, identify what's broken, and start fixing it.

You will own chargeback and fraud strategy across the portfolio and serve as the single point of accountability for our VAMP and Mastercard fraud rates.

Apply if you have:

• Brought a merchant out of a Visa or Mastercard monitoring program
• Written remediation plans that processors actually accepted
• An immediate, instinctive understanding of what "Ethoca alert response window" means

What You’ll Do

• Own portfolio-level risk posture across all nine platforms (QR generation suite, Files Editor, Tracelo, Location-Tool, Chatbox AI, Infochecker) and any new platforms launched during your tenure.
• Maintain VAMP and Mastercard fraud rates below processor thresholds, with active remediation plans for any platform trending toward Visa's "above standard" (0.65%) or "excessive" (1.5%) tiers.
• Lead daily standups with the risk analyst team, set priorities, and ensure no dispute deadline is missed across the portfolio.
• Build and maintain risk dashboards using SQL against our payment data, giving leadership real-time visibility into fraud rate, dispute volume, refund-to-chargeback conversion, and processor-specific KPIs.
• Oversee end-to-end dispute response across Stripe, SolidGate, Adyen, and Checkout, including representment quality, win rate tracking, and evidence library maintenance.
• Optimize our Ethoca and Verifi configurations (RDR, CDRN, alerts) to maximize pre-dispute resolution and minimize disputes that escalate to chargebacks.
• Investigate dispute clusters and root causes (specific funnels, BINs, geographies, acquirer issues) and feed findings back into product, fraud rules, and marketing.
• Design and continuously tune fraud rules in Stripe Radar and SolidGate, balancing fraud reduction against false-positive rate and conversion impact.
• Lead 3DS strategy across the portfolio — when to challenge, when to frictionless, and how to use dynamic 3DS based on transaction risk scoring.
• Monitor and respond to fraud patterns (BIN attacks, card-testing, refund abuse, friendly fraud, subscription fraud) within hours, not days.
• Serve as primary point of contact with risk teams at Stripe, SolidGate, Adyen, and Checkout. You will be on these calls.
• Draft remediation plans for any platform entering a monitoring program, and execute against them with measurable weekly progress.
• Coordinate with our MID \& Banking Relations Manager on processor diversification and new MID applications, providing the risk data they need to win underwriting decisions.
• Manage the Chargeback Analyst and Fraud Prevention as those roles come online — set KPIs, run 1:1s, handle performance feedback.
• Build playbooks and SOPs so that risk response is systematized rather than dependent on any single person being online.

What We’re Looking For

• 3+ years in risk, fraud, or chargeback management at a high-risk merchant, payment processor, or PSP. Consumer subscription experience is strongly preferred.
• Demonstrated experience managing Mastercard MATCH/VMSS/VFMP and Visa VAMP exposure. Specific examples of platforms you brought into compliance will be requested in interviews.
• Working knowledge of dispute lifecycle across multiple card brands — pre-dispute (Ethoca, RDR, Verifi), first chargeback, representment, pre-arbitration, arbitration.
• Strong SQL — you will write your own queries against payment data daily. Comfort with joins, window functions, and time-series aggregations is expected.
• Experience operating across multiple payment processors and acquirers simultaneously. Single-processor experience alone is not sufficient for this role.
• Excellent written communication — you will draft processor-facing remediation documents that need to land the first time.
• Comfort with ownership, transparency, and a results-driven mindset — in line with our core values.

Strongly Preferred

• Direct experience with orchestration (routing logic, cascading, retry strategies).
• Familiarity with consumer DPF (Direct Payment Funnel) business models and the specific fraud and chargeback patterns they generate (free trial abuse, descriptor confusion, subscription cancellation disputes).
• Prior exposure to KYB and merchant onboarding from the merchant side.

How Success Is Measured

This role is measured against concrete portfolio metrics, not activity counts. Within 90 days you should expect to be evaluated against the following:

Portfolio Risk Health

• VAMP rate trending down on all platforms currently above 1.5%, with at least one previously-excessive platform brought below the threshold.
• Mastercard fraud rate below 2.0% on all QR-suite platforms; below 5.0% on Files Editor (with a documented quarterly plan to reach 2.0%).
• Zero platforms entering a new monitoring program without leadership being notified at least 30 days in advance with a written remediation plan.

Dispute Operations

• Representment win rate above category benchmarks (we will agree on specific targets per platform based on baseline).
• Pre-dispute resolution rate via Ethoca/RDR improved by a measurable margin against current baseline.
• 100% dispute response within processor deadlines — no losses due to missed windows.

Fraud Prevention

• Documented reduction in fraud rate attributable to rule changes, with false-positive impact quantified.
• 3DS strategy implemented and measured — challenge rate, conversion impact, and fraud reduction tracked monthly.

Team \& Process

• All risk SOPs documented and version-controlled within 60 days.
• Monthly portfolio risk report delivered to leadership without prompting.

What You Will Walk Into

Transparency is fair, so here is the honest state of what you will inherit:

• Engaged leadership that takes risk seriously and will give you the budget, tooling, and authority to execute. We are not asking you to fix this with one hand tied behind your back.

How We Work

We are a fully remote, multi-skilled team distributed across time zones. We communicate openly, operate with clarity, and stay aligned without relying on offices or fixed hours. Every team member is trusted to take ownership of their work and deliver outcomes.

What We Offer

• Remote-first — work from anywhere in the world, no relocation required.
• Flexible hours — we measure outcomes, not time at a desk.
• Unlimited PTO — take the time you need to rest, recharge, and do your best work.
• Learning \& development budget — courses, books, conferences, certifications, whatever helps you grow.
• Performance-based compensation — your impact directly shapes your pay and career trajectory.
• A small, senior, collaborative team where your work is visible and your decisions matter.
• The chance to build products used by millions of people across 160+ countries.

Equal Opportunity

Progress Partners is an equal opportunity employer, and we’re serious about building a diverse, inclusive team. We welcome applications from people of all genders, gender identities and expressions, sexual orientations, ages, ethnicities, nationalities, religions, disabilities, neurotypes, family situations, socioeconomic backgrounds, and life experiences.

We hire on skills, experience, potential, and values fit — never on protected characteristics. If you need accommodations during the application or interview process, just let us know.