Beverage Innovation & Technical Specialist (Barista / F&B Solutions)

Beverage Innovation \& Technical Specialist (Barista / F\&B Solutions)

(RM2800 - RM3800++) (Basic Salary + Commission + Reward Incentives + Various Career Advancement Opportunities)

About Us

At Eciatto Sdn Bhd, we are passionate about elevating the food \& beverage industry through premium coffee, innovative beverage solutions, and professional expertise. From artisanal coffee to advanced beverage applications, we partner with cafés, restaurants, and brands to create meaningful and profitable beverage experiences.

Role Overview

This role bridges innovation, technical expertise, and commercial execution. You will translate market trends and customer insights into practical beverage solutions, while supporting sales growth through product application, training, and customer engagement.

You will play a key role in driving beverage innovation, supporting business expansion, and delivering value-added solutions to our customers.

Key Responsibilities

• 1. Customer Engagement \& Pre-Sales Support

Support the Sales \& Marketing Team in customer acquisition and account development

Present and introduce Eciatto’s products, concepts, and applications to clients

Understand customer needs and recommend tailored beverage solutions

Prepare proposals, presentations, and solution pitches

Deliver solution-based selling to grow product mix and account value

• 2. Beverage Innovation \& Product Development

Develop new beverage recipes and applications aligned with market trends

Translate consumer insights into innovative drinks, concepts, and menus

Manage costing and profitability for beverage creations

Support customers in developing new menu offerings

Contribute to long-term innovation pipeline and concept development

• 3. Technical Support \& Training

Provide barista and technical training to customers and partners

Conduct product demonstrations and application workshops

Ensure customers can effectively use Eciatto products

Support new product launches and in-market activation

• 4. Commercial Execution \& Market Development

Drive foodservice growth and volume expansion

Execute promotional activities and campaigns

Gather market intelligence and competitor insights

Participate in trade shows, events, and industry activations

• 5. Customer Success \& Relationship Management

Handle customer feedback, service, and complaint resolution

Build strong, long-term customer relationships

Continuously identify opportunities to increase profitability and engagement

Requirements

• Minimum 3 years of experience as a Barista, Bartender, or in F\&B industry (Hotel experience is an advantage)
• Diploma or Degree in Culinary Arts, Food \& Beverage, or related field
• Strong skills in beverage creation, coffee, or mixology
• Proven ability in customer engagement and sales support
• Excellent communication and presentation skills
• Strong customer relationship management capabilities
• Good understanding of market trends and industry insights
• Willing to travel frequently
• Basic computer literacy
• What We Offer
• A welcoming, family-oriented, and performance-driven culture
• Opportunities to work with innovative beverage concepts and premium brands
• A platform to grow in both technical expertise and business exposure
• Recognition and rewards for high performance and results

Apply Now

If you are passionate about coffee, beverage innovation, and creating impactful solutions, we would love to hear from you.

Only shortlisted candidates will be contacted.

Pay: RM2,800.00 - RM3,800.00 per month

Work Location: In person