Deliver a consistently high level of customer service in a clean, safe, and welcoming environment, resolving basic guest inquiries and escalating more complex issues to management when required.
Demonstrate thorough knowledge of all menu items, including ingredients, preparation methods, and nutritional information for both new and existing products and offers.
Prepare beverages and food items in accordance with approved recipes, brand standards, and quality expectations at all times.
Maintain cleanliness and organization of all operational and preparation areas, including workstations, service counters, restrooms, and guest seating areas, ensuring a comfortable guest environment.
Adhere strictly to uniform, grooming, punctuality, food safety, hygiene, and sanitation standards as per company and regulatory requirements.
Complete opening, closing, and shift change procedures accurately and in accordance with daily operational checklists.
Ensure timely and proper restocking of ingredients, supplies, and workstations during assigned shifts.
Follow approved cash handling and POS procedures with accuracy and integrity.
Maintain professionalism at all times by treating colleagues and customers with respect, respecting cultural differences, and ensuring appropriate behavior without crossing personal or professional boundaries.
Deliver friendly and engaging service while maintaining professionalism, ensuring a positive guest experience without compromising standards or overstepping boundaries.
Work collaboratively as part of a team, supporting colleagues to ensure smooth operations and excellent service delivery.
Carry out any other reasonable duties as assigned by management in support of operational needs.
Work Location: In person