Bar Manager

ACS Hospitality Limited is a reputable hospitality provider in Palmerston North, dedicated to delivering exceptional customer service and memorable guest experiences. The business is seeking a skilled and motivated Bar Manager to oversee bar operations, manage service standards, support team performance, and ensure consistent delivery of high-quality service to guests.

Key Responsibilities:

• Daily Bar Operations Management – Manage and oversee the day-to-day operations of the bar, coordinating staff activities to ensure smooth workflow, efficient service delivery, and high operational standards.
• Staff Training \& Development – Provide training, guidance, and ongoing support to bar staff, helping them understand customer preferences, enhance service skills, and deliver tailored beverage recommendations.
• Menu Planning \& Enhancement – Assist with developing and updating menus, including introducing new cocktail creations, refreshing beverage offerings, and supporting promotional initiatives for new products and specials.
• Budget Planning \& Cost Control – Develop and monitor operational budgets, manage labour and operating expenses, review financial performance, and implement measures to improve profitability while maintaining service quality.
• Business Performance Monitoring \& Sales Analysis – Track sales performance, analyse operational and financial data, prepare reports for management, and introduce strategies to improve revenue, efficiency, and overall business outcomes.
• Customer Complaint Management – Address and resolve escalated customer concerns in a timely and professional manner while maintaining a positive customer experience.
• Supplier \& Inventory Management – Maintain supplier relationships and oversee stock management processes to ensure adequate inventory levels and efficient supply chain operations.
• Compliance \& Regulatory Management – Ensure the bar operates in accordance with all applicable laws and regulations, including workplace health and safety requirements, alcohol licensing obligations, and industry standards.
• External Supplier \& Stakeholder Coordination – Manage communication and relationships with external parties, including suppliers, technicians, entertainment providers, security personnel, and other service partners.
• Marketing \& Promotional Activities – Support the planning and delivery of marketing campaigns, promotions, and customer engagement activities to increase brand awareness and attract customers.
• Customer Service \& Operational Support – Provide hands-on assistance during busy service periods, including preparing beverages, serving customers, and supporting sales activities when required.
• Alcohol Licensing \& Regulatory Compliance – Ensure all operations comply with relevant permits and the requirements of the Sale and Supply of Alcohol Act 2012.
• Gaming Operations Supervision – Oversee gaming machine operations, ensuring compliance with applicable regulations, procedures, and responsible gaming requirements.

Work Hours and Benefits

• Required to work for a minimum of 30 hours per week
• Paid between $30 to $35 per hour

Other requirements:

• Minimum of 12 months’ relevant experience in hospitality, or a relevant qualification at Level 5 or above.
• Flexibility to work evenings, weekends, and rostered shifts as required.
• Strong team player with the ability to collaborate effectively with others.
• Demonstrated leadership abilities with the capacity to manage multiple tasks in a fast-paced environment.
• Excellent time management and organisational skills.
• A dedicated, hardworking, and passionate individual with a commitment to delivering high-quality service.

Pay: $30.00 – $35.00 per hour

Work Location: In person