AsstMgr-Housekeeping

Additional Information

Job Number26084810

Job CategoryHousekeeping \& Laundry

LocationWest Bay, Doha, Qatar, Qatar, 14435

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guest room maintenance needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies, equipment and uniforms.

• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assists in supervising an effective inspection program for all guestrooms and public space.

• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Empowers employees to provide excellent customer service within guidelines.

Conducting Human Resources Activities

• Supports training initiatives for all current and new employees.

• Participates as needed in the investigation of employee accidents.

• Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.

• Coaches, counsels and encourages employees.

• Manages payroll administration.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Communicates areas in need of attention to staff and follows up to ensure understanding.

• Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.

• Handles employee progressive disciplinary procedures as required.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Supervises the Housekeeping shifts including "breaking out the house."

• Sets a positive example for guest relations.

• Participates in the employee performance appraisal process, giving feedback as needed.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 시대를 초월한 화려함과 선구적인 정신을 결합한 세인트레지스 호텔 \& 리조트는 전 세계 최고의 장소에 위치한 50개 이상의 고급 호텔 및 리조트에서 고객에게 특별한 경험을 제공하기 위해 최선을 다하고 있습니다. 세인트레지스 호텔은 20세기 초에 존 제이콥 애스터 4세(John Jacob Astor IV)가 뉴욕에 1호점을 오픈한 것을 시작으로 고전적인 세련미와 현대적인 감성을 결합한 우아한 호스트 팀에 의해 시그니처 버틀러 서비스는 물론, 모든 고객에게 한치의 양보도 없는 한 발 앞선 맞춤형 서비스를 완벽히 제공하는 것에 전념해 왔습니다. 세인트레지스 호텔 \& 리조트는 채용 기회에 여러분을 초대합니다. 세인트레지스에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 세인트레지스 호텔 \& 리조트의 문을 두드리세요.