Associate Mako Product Specialist, Malaysia

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.### Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Stryker is one of the top companies in medical technology and joining us means you will be part of a winning team representing industry-leading products that are making people’s lives better.

MAKO is one of Stryker’s leading Orthopaedics product. Used in joint replacement surgeries, it is a SmartRobotics arm that allows surgeons to have a more predictable and efficient surgical experience. Our MAKO Product Specialists are trusted advisors – training and supporting surgeons in planning and executing such surgeries, ensuring better patient outcomes.

What You Will Do:

• Train towards earning the requisite certifications in different MAKO applications within the stipulated period.
• Provide case coverage as well as standby as Clinical Specialist to scrub in for joint replacement cases
• Drives account growth by working with key hospital staff, thought leaders and referring doctors to develop a referral base and increase procedure volume.
• Provide training and Clinical/Technical support to surgeons and hospital staff.
• Pre-operative CT scans planning and CT segmentation.
• Support processes including case booking, documentation, reporting, billing, etc.
• Participate in training and sales \& marketing activities as needed.
• Provide prompt and accurate complaint reports per Stryker’s quality system.
• Collaborate with sales \& clinical team to deliver high standards of service \& quality care to patients.

What You Need:

• Bachelor’s degree in biomedical engineering or related Science fields.
• 3- 5 years’ experience in Sales, Customer Service or Technical support roles.
• Scrub tech experience is highly preferred
• Strong communication skills in spoken and written English.
• Passionate about healthcare and providing high standards of quality and service to customers.
• Excellent relationship building and stakeholder management skills.
• Ability and willingness to be on-call on weekends / public holidays based on team roster.
• Require own transport and willingness to travel.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.