Assistant Workplace Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: Facilities Operations

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Manage \& oversee soft services as part of the scope delivered

Review operational SOP’s \& propose / make changes as part of continuous improvement

Human Experience

Deliver the account’s Human Experience (Hx) across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus

Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

Ensure the account’s HX program initiatives are measurable and tangible to the workplace

Client Engagement

Create a fun and impactful client engagement strategy

Engage with all guests, employees, and key stakeholders

Imbed in the Soft Services team a culture of empowerment, engagement, and fulfilment

Develop client support/feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services

Ensure effective communications and reporting to clients on operation matters and Workplace Experience

Evaluate service response time and analyse occupants’ service request trends and suggestions

Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.

Liaise with JLL team and client on soft service delivery

Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment.

Identify area of development for his /her staff

Drive the campus team to meet all key performance indicators as set out in the Account plan \& SLA.

Actively encourage an environment that drive teamwork, co-operation \& performance excellence

Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

Ensure the monthly performance report is generated to meet SLA standards.

Review monthly financial reports including the preparation of accruals and variance analysis

Required Experience

3-5 years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry) / Experienced in Hospitality and/or F\&B and/or Tourism sector or related professional area / Events Operations Management

Degree/Diploma from an accredited institute

Exceptional customer service skills and professionalism with a passion for hospitality

Ability to manage multiple priorities and deliver results in a fast-paced environment

Excellent organizational skills and process management

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.