Assistant Warehouse Manager

Assistant Warehouse Manager

Job Description

• Supervise full warehouse operations, including inbound receiving, inventory storage, stock counting, outbound fulfilment, return handling, and daily operational activities, ensuring all processes comply with company SOP and operational standards.
• Review and monitor daily inbound and outbound records, inventory transactions, and warehouse documentation to ensure operational accuracy and consistency with the Warehouse Management System (WMS).
• Monitor warehouse productivity, manpower allocation, and workflow planning to maximise operational efficiency, optimise warehouse space utilisation, and ensure smooth daily operations.
• Supervise warehouse staff and foreign workers, ensuring daily attendance tracking, task allocation, work performance monitoring, and compliance with company policies and operational requirements.
• Address manpower shortages, staff absence, misconduct, or operational issues on the same day and arrange necessary adjustments or replacements within 48 hours.
• Ensure warehouse operational targets are achieved, including maintaining 99.95% order processing accuracy, minimising inventory discrepancies, and ensuring timely order fulfilment.
• Lead monthly inventory stock counts, investigate inventory variances, and ensure inventory records remain accurate with minimal discrepancies.
• Monitor warehouse safety, security, and 7S standards, ensuring timely warehouse opening, proper warehouse closing procedures, security compliance, and conducting routine fire prevention, waterproofing, anti-theft, and workplace safety inspections.
• Monitor warehouse operational risks and anomaly alerts, ensuring operational issues are responded to and resolved within the required timeline.
• Develop, implement, and continuously improve warehouse operational SOPs, workflow efficiency, cost control measures, and warehouse utilisation to improve productivity and reduce operational costs.
• Monitor warehouse operating expenses and consumable usage, ensuring efficient utilisation of warehouse resources and maintaining consumable wastage within company targets.
• Manage and coordinate third-party service providers, including logistics providers, contractors, suppliers, and other external parties to ensure service quality and operational efficiency.
• Coordinate with HR, Finance, Customer Service, Inventory, and other internal departments to ensure effective communication, operational support, and smooth execution of business activities.
• Assist China HQ team with operational coordination, documentation, reporting, and local business support in Malaysia.
• Lead and coordinate government authority, immigration, customs, customer, or external audits and inspections, ensuring all required documents and operational records are complete, accurate, and compliant with applicable regulations.
• Establish, maintain, review, and self-audit warehouse operational documents, customs documents, contracts, inventory records, and other company documentation to ensure compliance and proper record retention.
• Train new employees, provide operational guidance, develop work procedures, and ensure all warehouse personnel comply with company SOPs, operational standards, and safety requirements.
• Respond to superior's messages within 30 minutes and provide timely updates on operational issues, risks, and improvement initiatives.
• Perform any other duties and responsibilities assigned by the superior.

Job Requirements

• Education: Degree or above (Logistics Management, International Trade preferred).
• Languages: Fluent in Chinese, English and Bahasa Malaysia (multilingual documents \& customer communication).
• Experience: ≥3 years in cross-border logistics / manufacturing, ≥2 year coaching a team.
• Skills: proficient in WMS and Microsoft Office; capable of handling Customs audits \& labour inspections.
• Experience in managing inbound receiving, inventory storage, stock counting, outbound fulfilment, return handling, inventory transactions, and warehouse documentation using a Warehouse Management System (WMS).
• Able to assist in supervising warehouse employees and foreign workers, including attendance monitoring, task allocation, manpower scheduling, productivity monitoring, performance management, and arranging replacements or operational adjustments for staff shortages or absence.
• Proven experience in implementing and reviewing warehouse SOPs, 7S, safety and security procedures, operational inspections, inventory controls, and continuous-improvement initiatives, including the ability to investigate operational anomalies, reduce discrepancies and wastage, improve warehouse utilization, and control operating costs.

Job KPI:

• Ensure that the daily on-time order completion rate reaches 99.98% or above.
• Ensure that the order processing accuracy rate—including picking, packing, waybill printing, and dispatch—reaches 99.95% or above.
• Ensure that the team achieves the company’s prescribed daily productivity target per employee, such as at least 2,300 baskets per OPC employee per day, or the company’s latest applicable standard.
• Ensure that all orders are processed on the same day, achieving 100% zero outstanding orders.
• Ensure that inventory accuracy reaches 99.90% or above, while maintaining the warehouse goods damage rate below 0.05%.
• Ensure that the warehouse SOP compliance rate reaches 98% or above, and conduct at least two team training sessions or work-guidance sessions each month.
• Ensure that the warehouse opens on time every day at 8:30 a.m., and oversee warehouse safety management, including security SOPs, warehouse closing procedures, and waterproofing, fire-prevention, and anti-theft inspections. Ensure that all related records are complete.
• Ensure that daily warehouse operations and safety inspections are carried out as required, including checks on equipment, the working environment, and operational risks, with improvement measures followed up promptly.
• Respond to messages from the immediate supervisor within 15 minutes during working hours, and address system abnormalities or operational alerts within 15 minutes.
• Monitor employee attendance, work performance, and manpower allocation; promptly follow up on employee absence or misconduct; and complete replacement or manpower adjustment arrangements within 48 hours to ensure operational stability.
• Monitor the attendance, work performance, and task completion of foreign-worker teams, ensuring that all assigned work is completed on time according to plan.
• Ensure that company documents and administrative records meet the required standards, including customer documents, contracts, and customs-related documents. Conduct a monthly document self-check to ensure accuracy and completeness.
• Ensure zero major errors in the preparation of documents and on-site coordination during inspections by government departments, immigration authorities, customs authorities, and other relevant agencies.
• Ensure that new-employee training is completed in accordance with company requirements and achieves the company’s prescribed training completion rate and assessment pass rate.
• Propose and implement at least one operational improvement initiative per quarter to improve team efficiency or service quality, or to reduce operating costs.

Notice ：
1、It’s a five-day work week, on a rotating shift basis. The working hours are from 8:30 a.m. to 5:30 p.m. (Monday to Friday) with one hour for rest (1PM-2PM).
2、If you pass the interview, there will be a three-day probationary work period. After passing the probationary work, you need to be on board within one month. We will sign a one-year service contract.

Pay: RM6,000.00 - RM8,000.00 per month

Application Question(s):

• Are you Malaysian?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Warehouse Assistant Manager: 3 years (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)
• Malay (Preferred)

Location:

• Subang Jaya (Preferred)

Work Location: In person