Assistant Technical Manager (Medical \& Laboratory Equipment)Company Overview
Anugerah Saintifik Sdn. Bhd. (ASSB) is a privately owned medical and laboratory equipment supplier headquartered in Puchong, Selangor, Malaysia, and is recognised as one of the country's established companies within the medical technology industry.
Since its establishment in 1999, ASSB has built a strong reputation by partnering with internationally recognised manufacturers and delivering reliable medical and laboratory solutions to hospitals, laboratories, universities, research institutions, and healthcare organisations throughout Malaysia.
With technical and sales personnel strategically positioned across Peninsular Malaysia, Sabah, and Sarawak, ASSB is committed to providing quality products, responsive after-sales support, technical excellence, and continuous professional development for both customers and employees.
Position Overview
The Assistant Technical Manager is a full-time, on-site position responsible for supporting the Technical Manager in coordinating the company's technical operations relating to ASSB's medical and laboratory equipment portfolio.
This role is ideal for an experienced Service Engineer or Senior Technical Engineer who is ready to take the next step into leadership. The successful candidate will assist in coordinating technical activities including equipment installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, and after-sales support while providing day-to-day guidance to Service Engineers and Technicians.
The Assistant Technical Manager will also work closely with the Sales, Business Development, Product Management, and Operations teams by providing technical support during customer visits, product demonstrations, evaluations, and implementation projects.
This position offers an excellent opportunity for career growth through structured mentoring, manufacturer-certified training, and leadership development, preparing the successful candidate for future advancement into technical management.
Key ResponsibilitiesTechnical Operations
- Support the Technical Manager in coordinating daily technical service operations.
- Assist in planning and monitoring equipment installation, commissioning, maintenance, troubleshooting, repairs, and preventive maintenance activities.
- Ensure service activities are completed efficiently and within agreed response times.
- Support engineers in resolving technical issues and field service challenges.
- Participate in complex troubleshooting and provide technical guidance where required.
Team Coordination
- Provide day-to-day guidance and support to Service Engineers and Technicians.
- Assist in coordinating manpower allocation for service calls, preventive maintenance, installations, and emergency breakdowns.
- Monitor engineers' work progress and ensure service quality standards are maintained.
- Support onboarding and mentoring of newly recruited engineers and technicians.
- Encourage continuous learning, teamwork, and professional development.
Project Coordination
- Assist in coordinating hospital and laboratory installation projects.
- Monitor project schedules and communicate progress to the Technical Manager.
- Ensure equipment installations are completed according to manufacturer specifications and customer requirements.
- Support preparation of project documentation, commissioning records, and handover reports.
- Participate in equipment evaluations and customer acceptance testing.
Customer Support
- Provide technical consultation during customer visits.
- Conduct product demonstrations and user training programmes.
- Support customer enquiries and assist in resolving technical complaints.
- Build and maintain positive working relationships with healthcare professionals and end users.
- Ensure a high level of customer satisfaction through responsive technical support.
Documentation \& Quality
- Prepare and review service reports, preventive maintenance reports, installation reports, and technical documentation.
- Assist in maintaining Standard Operating Procedures (SOPs) and service documentation.
- Ensure all documentation is completed accurately and submitted on time.
- Support compliance with company quality procedures and documentation requirements.
Regulatory Compliance
- Follow company quality management procedures and applicable regulatory requirements.
- Support compliance with Medical Device Authority (MDA) Malaysia requirements, GDPMDS, and relevant quality standards.
- Ensure service activities comply with manufacturer recommendations and company policies.
- Promote safe working practices during all technical activities.
Manufacturer \& Supplier Coordination
- Assist in communicating with manufacturers regarding technical enquiries, warranty claims, spare parts, and technical updates.
- Participate in manufacturer technical training programmes.
- Escalate complex technical issues to the Technical Manager when necessary.
Continuous Improvement
- Identify opportunities to improve service quality and operational efficiency.
- Recommend practical improvements to technical procedures and service workflows.
- Participate in internal technical meetings and continuous improvement initiatives.
- Maintain current knowledge of new medical technologies and product developments through ongoing learning.
Minimum RequirementsExperience
- 3–5 years of hands-on experience servicing medical devices, laboratory equipment, diagnostic instruments, or healthcare technologies.
- Experience performing equipment installation, commissioning, preventive maintenance, troubleshooting, repairs, calibration, and customer support.
- Previous experience acting as a Senior Engineer, Lead Engineer, Project Coordinator, or mentoring junior engineers is an advantage.
Education
Bachelor's Degree in one of the following disciplines:
- Biomedical Engineering
- Electronics Engineering
- Electrical Engineering
- Medical Electronics
- Biomedical Science
- Mechatronics Engineering
- Instrumentation Engineering
- or another related engineering or technical discipline.
Technical Knowledge
- Good understanding of medical device servicing and maintenance practices.
- Strong troubleshooting and analytical skills.
- Basic knowledge of Medical Device Authority (MDA) Malaysia regulatory requirements.
- Familiarity with preventive maintenance planning and service documentation.
- Ability to read technical manuals, wiring diagrams, and service documentation.
- Basic understanding of project coordination and scheduling.
Professional Skills
- Strong interpersonal and communication skills.
- Good organisational and time management abilities.
- Ability to coordinate multiple service activities simultaneously.
- Customer-focused attitude with strong problem-solving abilities.
- Willingness to mentor and support junior engineers.
- Positive leadership potential with the ability to work collaboratively within a team.
- Proficient in Microsoft Office applications.
- Good command of English and Bahasa Malaysia, both written and spoken.
Other Requirements
- Willingness to travel throughout Malaysia when required.
- Possess a valid Malaysian driving licence.
- Own transportation is preferred.
Preferred Qualifications
Candidates with the following experience will have an added advantage:
- Previous experience working for a medical device distributor or medical equipment manufacturer.
- Experience supporting government or private hospital customers.
- Experience participating in hospital equipment installations or implementation projects.
- Manufacturer-certified technical training.
- Experience conducting customer product demonstrations and user training.
- Familiarity with Malaysian healthcare procurement processes.
- Basic knowledge of Laboratory Information Systems (LIS), equipment connectivity, or healthcare IT integration.
Career Development
At ASSB, we believe in developing future technical leaders.
This role is designed for experienced engineers who are ready to transition into technical management through structured mentoring and practical leadership experience.
Employees will receive opportunities to:
- Work alongside experienced Technical Managers.
- Participate in manufacturer-certified technical training.
- Develop project coordination and leadership skills.
- Lead selected technical projects under supervision.
- Gain exposure to nationwide hospital and laboratory implementations.
- Expand both technical and managerial competencies.
Outstanding performers who consistently demonstrate strong leadership, technical competency, customer service excellence, initiative, and alignment with ASSB's values may be considered for future promotion to Technical Manager, subject to business requirements and management approval.
What ASSB Offers
Joining ASSB means becoming part of one of Malaysia's established medical technology companies, where professional growth and continuous learning are highly valued.
Successful candidates can expect:
- Competitive remuneration package.
- Structured career development and mentoring.
- Manufacturer-certified technical training.
- Exposure to internationally recognised medical technologies.
- Opportunities to participate in nationwide healthcare projects.
- Supportive and collaborative working environment.
- Performance-based career advancement opportunities.
- Continuous learning and professional development.
- Opportunities to build long-term technical and leadership careers within the organisation.
Salary Range
RM5,000 – RM5,500 per month
(Commensurate with experience and qualifications)
Why Join ASSB?
If you are an experienced medical equipment engineer looking to take the next step in your career, this role offers an excellent opportunity to develop your leadership capabilities while continuing to build your technical expertise.
Rather than expecting you to already be a department manager, ASSB will provide the guidance, exposure, and opportunities needed to help you grow into a future Technical Manager while working with leading medical technologies and healthcare institutions across Malaysia.
Pay: RM5,000.00 - RM5,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Application Question(s):
- Do you have a valid Malaysian driver's licence and your own transportation ?
- How many years of experience do you have servicing medical devices or laboratory equipment?
- Have you previously worked for a medical device distributor, laboratory equipment supplier, or medical equipment manufacturer?
- Have you supervised, mentored, or coordinated Service Engineers or Technicians?
- Is your expected monthly basic salary within RM5,000–RM5,500?
Education:
Experience:
- Mechanical engineering: 3 years (Required)
Location:
Work Location: In person
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